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- Tasks: Handle commercial property and liability claims from start to finish.
- Company: Join a leading insurance broking Group in Glasgow with a strong reputation.
- Benefits: Enjoy 26 days holiday, career progression, and mental wellbeing support.
- Why this job: Work in a dynamic environment with opportunities for professional development and community impact.
- Qualifications: Experience in claims handling and proficiency in Microsoft products required.
- Other info: Modern office location with excellent transport links and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Glasgow
Purpose of role:
Are you a senior claims handler with experience of handling commercial property and liability claims? Do you want to work for a broker rather than insurer? Would you like an above market salary to work with a leading insurance broking Group?
Key responsibilities:
- Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts.
- Refer claims that fall outside of personal authority levels to your line manager.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Assist in the training of new or inexperienced staff in the use of company systems and processes.
- Maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements.
- Conduct the business of the company courteously and efficiently.
- Act for the insured and the insurer at various times.
Experience:
- An experienced claims handler, confident handling property and liability claims.
- Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail.
- Broad experience of Property (Commercial and Domestic; Employer’s Liability and Public Liability claims) is essential. (Motor experience is preferred but not essential).
- Cert CII/CILA (or is prepared to work towards this qualification).
- Proficient in Microsoft products (namely Word, Excel and PowerPoint).
- Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems).
- Strong communication (verbal and written) and relationship-building skills.
- Customer care experience.
Benefits:
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to our communities.
- Achievement awards.
- Modern office, close to public transport links in Glasgow city centre.
For more information on this role, please contact elaine.mccrink@lawesgroup.co.uk
Senior Claims Handler – Broker Office employer: Lawes Insurance Recruitment
Contact Detail:
Lawes Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler – Broker Office
✨Tip Number 1
Familiarise yourself with the specific claims handling processes used in a broker environment. Understanding the nuances of working for a broker rather than an insurer can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the insurance broking industry, especially those who have experience in handling commercial property and liability claims. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and regulations in the insurance sector, particularly regarding property and liability claims. Demonstrating your knowledge during interviews can showcase your commitment to the field.
✨Tip Number 4
Prepare to discuss your experience with specific claims scenarios during interviews. Being able to articulate how you've handled complex cases will highlight your expertise and problem-solving skills.
We think you need these skills to ace Senior Claims Handler – Broker Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling commercial property and liability claims. Use specific examples to demonstrate your skills and achievements relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that explains why you want to work for a broker rather than an insurer. Emphasise your passion for the industry and how your background aligns with the company's values and goals.
Showcase Relevant Qualifications: Mention any relevant qualifications such as Cert CII/CILA, and express your willingness to pursue further qualifications. This shows your commitment to professional development.
Highlight Communication Skills: Since strong communication and relationship-building skills are essential for this role, provide examples of how you've successfully managed client relationships or resolved conflicts in previous positions.
How to prepare for a job interview at Lawes Insurance Recruitment
✨Showcase Your Claims Handling Experience
Be prepared to discuss your previous experience in handling commercial property and liability claims. Highlight specific cases you've managed from start to finish, demonstrating your ability to handle a caseload efficiently.
✨Demonstrate Organisational Skills
Since the role requires prioritising work to meet Service Level Agreements, be ready to share examples of how you manage your time and tasks effectively. Discuss any tools or methods you use to stay organised.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to talk about how you build relationships with clients, insurers, and other stakeholders. Consider sharing a situation where your communication skills made a significant impact.
✨Express Willingness to Learn
Mention your commitment to professional development, especially regarding obtaining CII or ACII qualifications. Show enthusiasm for learning new systems like Acturis and how you adapt to changes in the workplace.
