Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancy fraud and anti-social behaviour cases while collaborating with various agencies.
- Company: Join Clarion Housing Association, a leader in community-focused housing solutions.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to make a real impact.
- Why this job: Be part of a dynamic team tackling important social issues and enhancing community safety.
- Qualifications: 12 months experience in a similar role, strong ASB knowledge, and excellent communication skills required.
- Other info: This is a temporary role for 1-2 months, based in Bow, London.
Interim Tenancy Specialist – Housing
Job Ref: CLA 0009 7F34 / 1
Pay Rate: Up to £21.88 per hour PAYE depending on experience
Hours per week: 35-37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 1-2 months
City: Bow, London
Basic DBS disclosure required for this role
Hybrid working
The purpose of the role is to provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field-based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken.
Key Responsibilities:
- Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
- The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
- Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
- Preparing legal files and managing legal action cases for tenancy enforcement and fraud.
- Working with solicitors, process servers and bailiffs.
- Representing Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
- Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc.
- Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and/or on surveillance operations to ensure a co-ordinated response.
- Liaising with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation, solicitors or support services.
Skills & Experience:
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Must have extensive ASB experience.
- An excellent understanding of anti-social behaviour and/or tenancy fraud.
- Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair.
- Experience of investigative interviewing, ideally for fraud and/or ASB.
- Good investigative, intelligence gathering and problem solving skills.
- Excellent communicator, able to adapt approach to the audience.
- Able to develop effective working relationships with colleagues across the organisation and external agencies.
- Experience of successful case management with positive outcomes.
- Ability to travel across the region.
- Able to work early mornings or evenings if required to support investigation work.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Tenancy Specialist – Housing employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Specialist – Housing
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Specialist. Understanding the nuances of tenancy fraud, anti-social behaviour, and legal action will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in tenancy management or anti-social behaviour. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on current legislation related to tenancy management and fraud. Being knowledgeable about recent changes can set you apart as a candidate who is proactive and well-informed.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to case management and investigations. Demonstrating your problem-solving skills through real-life examples will showcase your suitability for the role.
We think you need these skills to ace Tenancy Specialist – Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy management, anti-social behaviour, and case management. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain why you are passionate about tackling tenancy fraud and ASB, and how your background makes you a suitable candidate for this position.
Highlight Relevant Skills: In your application, emphasise your investigative skills, knowledge of legislation, and experience with case management. Mention any specific tools or software you are proficient in, such as Microsoft packages or G Suite.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Triumph Consultants Ltd
✨Know Your Legislation
Familiarise yourself with the relevant legislation regarding tenancy management, fraud, and anti-social behaviour. Being able to discuss specific laws and how they apply to the role will demonstrate your expertise and preparedness.
✨Showcase Your Investigative Skills
Prepare examples from your past experience where you successfully managed cases or conducted investigations. Highlight your problem-solving abilities and how you gathered intelligence to achieve positive outcomes.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role requires liaising with various stakeholders, showcasing your communication skills during the interview is crucial.
✨Demonstrate Team Collaboration
Be ready to discuss how you've worked with colleagues and external agencies in the past. Emphasising your ability to build effective working relationships will show that you can thrive in a collaborative environment.
