Health and Safety Consultant

Founded in 1972, Thomas Carroll Group plc is one of the biggest employee-owned companies in Wales. We provide a breadth of professional services for businesses and individuals, including business and personal insurance broking, employee benefits, wealth management, health & safety and employment law consultancy.

Over the years we have moved closer to our clients, opening local offices in Swansea, Pembrokeshire, Hereford, Newport and London in addition to our headquarters in Caerphilly, near Cardiff. Our people and the relationships we build with our clients are our differentiating strengths. In an industry where companies are increasingly sold or acquired by larger companies, we remain fiercely independent to ensure that we have a long-term succession plan in place for our employees and can always offer our clients the best help and advice available.

In December 2023, Thomas Carroll Group turned all 181 of our employees into co-owners of the company, made possible through the establishment of an Employee Ownership Trust (EOT). This move cemented our commitment to maintain our independence, increase employee engagement, and continuously invent and innovate to remain an industry leader.

The communities in which we operate and the environment that surrounds us are at the heart of what we do, from the formation of our ‘green team’ tasked with reducing our carbon footprint to the launch of the Thomas Carroll Charitable Trust in 2019, that was set up to support individuals, smaller charities and other community initiatives in our local areas.

Main Responsibilities

• Carrying out Health and Safety Consultancy duties across a wide variety of clients, sectors and geographical locations in South, East and West Wales.
• Deliver all aspects of our service, including written reports within agreed timescales.
• Deliver all aspects of our service to the highest standards possible.
• Ensure that client senior management are kept informed of progress, where appropriate.
• Provide competent helpline advice and guidance to clients.
• Ensure that the client service is appropriate to their needs and interests.
• Keep clients up to date with changes in legislation and best practice.
• Build good working relationships with clients and prospects.
• Check all documentation for accuracy before issuing to clients or appropriate parties.
• Liaise with external parties such as insurers; HSE; Fire Authority; Associate Consultants etc.
• Contribute to the continuous improvement of our products and services.
• Contribute to the identification and development of new products and services.
• Maintain accurate client records.
• Share relevant health and safety information with the Group, in particular in relation to document disclosure.
• Participate in the planning and implementation of new business campaigns within the Company and the Group.
• Work with the Group to maximise income generation and client retention.
• Offer advice and support around claims and liability underwriting where appropriate.
• Attend joint meetings/presentations with Group employees, if appropriate.
• Ensure that all clients are aware of the full range of services we provide.
• Develop organic growth and referral opportunities with existing clients.
• Assist with the renewal of clients, where appropriate.
• Represent the company at external and professional functions, such as Business Clubs/IOSH etc.
• Represent the company at corporate entertainment functions where appropriate.
• Develop and maintain intermediary connections to maximise income generation.
• Advise line manager of any current, potential or perceived problems with service providers.
• Assist colleagues in the completion of their duties.
• Direct leads to other companies within the Thomas Carroll Group.
• Undertake and participate in work-related projects as requested.
• Achieve/maintain CMIOSH and OSCHR status through a structured programme of CPD.
• Attend relevant training courses to improve/maintain competency, where identified.
• Attend TCMS team meetings.

Requirements

• Excellent interpersonal and presentation skills.
• Ability to influence and build long-term relationships with clients and colleagues.
• Ability to work with strict time control pressures involving responsibility for the company's operational wellbeing policy.
• Ability to work unsupervised and visit clients in multiple locations.
• Experience of working in an advisory and/or consultancy role within the Health and Safety sector.
• Chartered (or working towards) Membership of IOSH.
• A proven record of CPD and awareness to follow professional standards of ethical behaviour required by the company, the regulator and professional bodies.
• Possess excellent IT and time management skills.
• Trustworthy, respectful, enthusiastic and committed.
• Ability to achieve commercial growth in client accounts and services provided.

Job Type & Working Hours

9am to 5pm, Monday to Friday with occasional out of hours events. Salary range commencing at £45,000 depending on experience.

Thomas Carroll are an Equal Opportunity Employer and are committed to excellence through diversity.