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For Companies At a Glance
- Tasks: Support customers with software products, manage helpdesk requests, and assist in product development.
- Company: Join an innovative company in Surrey/South London focused on growth and creativity.
- Benefits: Enjoy training opportunities, flexible work arrangements, and a collaborative team culture.
- Why this job: Be part of a dynamic team that values responsibility, ambition, and inventiveness while making a real impact.
- Qualifications: Experience with helpdesk systems, SQL, Excel, and strong problem-solving skills are essential.
- Other info: This role offers a chance to grow your technical skills in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client, based in Surrey / South London, has an opportunity for an Application Support Technician to join the team. It is an innovative place to work where each person shares their skills and makes an important contribution and shares the following values:
- Responsible
- Ambitious
- Inventive
- Generous
- Flexible
Aims:
- Improve – our company, our products
- Grow – from existing strengths, through creation & innovation
The company objectives are:
- Double the turnover in 5 years, achieving 20% profit
- Become market leaders in Development software
- Increase sales of existing products and services
- Introduce new products and services (sustainably)
Objectives:
Our client produces several software products. These products require both technical and functional support for our customers to use them to their full potential. The Application Support Developer will need to understand the products and the platforms they are built on in order to provide technical and functional support. They will need to understand and manage support requests in the support desk system and grow in their understanding of the subject matter. The platforms involve SQL Server, IIS, .NET, Azure, and Excel reports with VBA code, and the Application Support Developer will need to provide assistance in all these areas.
Primary Responsibilities:
- Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.
- Installing/upgrading our products for new and current clients.
- Contributing to the development and testing of new products and features.
- Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge, or similar to investigate, debug, and provide solutions to client queries and reported issues.
- Assist with the creation and maintenance of our online documentation.
- Managing Remote Access connections to enable client support.
- Working with cloud services for hosting products on behalf of our clients.
- Assisting with creating and managing client customized reports in Excel, including using VBA coding and TSQL/SQL to prepare them.
- Maintaining test environments and client databases on the network to enable client support.
Desired Skills:
- Experience working with a helpdesk ticketing system
- Familiarity with Excel, complex formulae, charts, pivots, and an understanding of VBA
- Strong analytical, troubleshooting, documentation, and problem-solving capabilities
- Experience with Databases and/or SQL Server Management Studio
- Ability to work under pressure, independently, and organize work efficiently to prioritize demands
- Ability to communicate technical concepts clearly and effectively.
- Good verbal and written communication skills and good organizational ability.
- Approachable and helpful personality.
Beneficial Skills:
- Power BI
- Knowledge of Agile project management practices
- .NET C# or VBA, MVC, WPF, WinForms, or a similar platform
- Source control experience, e.g. GIT or TFS
- Knowledge of Azure or another cloud platform
- Experience debugging code in an IDE such as Visual Studio
This is an exciting opportunity that offers the real opportunity to grow and upskill with training provided. For further details, please don’t hesitate to apply.
Application Support Technician employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL Server, IIS, .NET, and Azure. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Engage with online communities or forums related to application support and the technologies listed. This can help you stay updated on best practices and common issues, which will be beneficial when discussing your knowledge and experience in interviews.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in the past. Being able to articulate your thought process and the steps you took will impress potential employers.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for their team.
We think you need these skills to ace Application Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Application Support Technician. Focus on your familiarity with SQL Server, IIS, .NET, and any helpdesk ticketing systems you've used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've contributed to previous teams or projects, especially in areas like troubleshooting and client support.
Showcase Your Technical Skills: In your application, emphasise your technical skills, particularly in Excel, VBA, and SQL. Provide examples of how you've used these tools to solve problems or improve processes in past roles.
Demonstrate Soft Skills: Highlight your communication skills and approachability in your application. The role requires clear communication of technical concepts, so provide examples of how you've effectively communicated with clients or team members in the past.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technologies mentioned in the job description, such as SQL Server, .NET, and Azure. Brush up on your knowledge of these platforms, as you'll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Be ready to discuss specific scenarios where you used analytical skills to resolve problems, especially in a helpdesk or support environment.
✨Communicate Clearly
Since the role requires clear communication of technical concepts, practice explaining complex ideas in simple terms. This will help demonstrate your ability to assist clients effectively and show that you can bridge the gap between technical and non-technical users.
✨Emphasise Your Team Spirit
The company values collaboration and contribution. Be prepared to discuss how you work well in a team, share knowledge, and support your colleagues. Highlight any experiences where you've contributed to a team project or helped others succeed.
