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- Tasks: Support educational facilities with ICT infrastructure and services, ensuring a high-quality learning environment.
- Company: Join a dedicated managed service team focused on enhancing education through technology.
- Benefits: Enjoy 25 days holiday, free school lunches, gym discounts, and potential Microsoft training vouchers.
- Why this job: Make a real impact in education while developing your technical skills in a supportive environment.
- Qualifications: Relevant IT skills and experience are essential; passion for education is a plus.
- Other info: Work hours are 08:45 - 17:15, with a focus on child protection and safety.
The predicted salary is between 25000 - 32000 £ per year.
Salary: 29k - 32k
Benefits:
- 25 days holiday plus 5 days for Christmas, plus bank holidays
- Working hours: 08:45 - 17:15
- Company Pension Scheme (3% contribution)
- Sage Benefits (discounts and other perks)
- 2 years death-in-service benefit
- Free school lunches
- Discounted gym membership
- Potential to apply for Microsoft Training Vouchers after 1 year
Our client is seeking an IT Engineer to work on-site as part of our managed service team, supporting educational facilities with ICT infrastructure and services.
Key Responsibilities:
- Provide on-site ICT support to ensure high-quality learning environments, under the guidance of the Network Manager.
- Support staff and pupils' ICT needs using specialist skills and training.
- Maintain and repair specialist equipment, ensuring safety and quality standards are met.
- Demonstrate safe and effective use of equipment, providing guidance as needed.
- Communicate technical information effectively to non-technical audiences.
- Follow work programs and policies related to child protection, health, safety, and data security.
Technical Skills:
- Set up and check hardware and software, including networked PCs.
- Install applications, perform basic network checks, and manage user accounts.
- Follow procedures for hardware acceptance, updates, backups, and virus protection.
Additional Tasks:
- Monitor legal and safety responsibilities, develop H&S procedures, and ensure compliance.
- Assist with equipment transportation and maintain accurate support logs.
- Participate in disaster recovery and maintenance plans.
We value candidates with the relevant skills and experience. Only suitable applicants will be contacted within 7 days of application. Planet Recruitment is an Equal Opportunities Employer.
2nd Line Engineer - Education employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer - Education
✨Tip Number 1
Familiarise yourself with the specific ICT infrastructure used in educational settings. Understanding the common hardware and software systems can give you an edge during interviews, as you'll be able to speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Brush up on your communication skills, especially when it comes to explaining technical concepts to non-technical audiences. Practising how to simplify complex information will help you demonstrate your ability to support both staff and pupils effectively.
✨Tip Number 3
Showcase any relevant experience you have with child protection policies and health and safety procedures. Being knowledgeable about these areas is crucial for this role, and mentioning them in conversations can highlight your suitability.
✨Tip Number 4
Network with professionals in the education sector or join relevant online forums. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace 2nd Line Engineer - Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly in educational settings. Emphasise any technical skills related to hardware and software setup, as well as your ability to communicate effectively with non-technical audiences.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly your experience in maintaining and repairing specialist equipment and supporting staff and pupils.
Highlight Relevant Qualifications: If you have any certifications or training related to IT support or education, be sure to mention them. This could include any Microsoft Training or other relevant qualifications that demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for an IT Engineer.
How to prepare for a job interview at Planet Recruitment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a 2nd Line Engineer in an educational setting. Familiarise yourself with the specific ICT support tasks mentioned in the job description, such as maintaining and repairing specialist equipment.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills in detail. Highlight your experience with setting up hardware and software, managing user accounts, and performing network checks. Providing examples from previous roles can really help demonstrate your expertise.
✨Communicate Clearly
Since you'll be communicating technical information to non-technical staff and students, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between technical jargon and everyday language.
✨Emphasise Safety and Compliance
Given the importance of health, safety, and data security in an educational environment, be ready to discuss how you've adhered to safety protocols in past roles. Mention any relevant procedures you've followed or developed to ensure compliance.
