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- Tasks: Lead a team to deliver exceptional client experiences in a luxury watch boutique.
- Company: Join the UK's leading luxury watch retailer with a rich history and prestigious partnerships.
- Benefits: Enjoy perks like a generous discount scheme, birthday off, and wellbeing tools.
- Why this job: Be part of a passionate team in a vibrant luxury retail environment on Bond Street.
- Qualifications: Experience in supervising teams, excellent communication skills, and a passion for client service.
- Other info: Diversity is celebrated here; your application will be reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Due to our new Rolex Boutique opening on London's iconic Bond Street, The Watches of Switzerland Group is seeking to recruit a Client Experience Supervisor to support our team of Hosts. The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf, making this new flagship location even more significant.
Do you have excellent organisational skills? Do you have experience leading or supervising a team? Do you see yourself growing and developing your career in luxury retail? Are you skilled at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
Our Client Experience Supervisors are passionate about their work! As role models and team players, they support the Hosts to deliver the world-class experience our Rolex clients expect. Focusing on ensuring all stations are well-stocked and maintained, you will assist the Client Experience Manager and liaise with Sales Consultants to deliver an exceptional client experience.
About you
- A positive, "can-do" attitude
- Experience supervising colleagues
- Organised with a keen eye for detail
- A passion for delivering exceptional client experiences
- Experience in making and serving beverages
- Excellent communication skills with a natural flair for conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player always ready to go the extra mile
About Us
Founded in 1924, our world revolves around horological obsession. We prioritise luxury and our clients' needs, striving to make our showrooms and service extraordinary. Our experts assist with everything from finding the perfect luxury watch to showcasing the latest pieces from prestigious brands like Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel, and more. The Watches of Switzerland Group is a FTSE-250 retail company with nearly 3,000 employees across the UK, Europe, and the US. We are the UK's leading luxury watch retailer, with a significant US presence and a jewellery offering. We operate over 190 showrooms, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, Omega, TAG Heuer, and Breitling, along with seven e-commerce websites. Our success stems from strong, long-standing partnerships with prestigious luxury watch brands, impactful marketing, and leading-edge technology that provides our clients with a modern, distinctive luxury experience. Our highly trained and motivated staff are committed to delivering exceptional client experiences and building inclusive teams. Our clients value our expertise, approachability, and exceptional service. We aim to make every interaction memorable and special.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- Virtual GP service available anytime
- Share Save Scheme
- Birthday Off
- Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to creating an inclusive environment that values each employee's unique background and perspective. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.
Guest Relations Supervisor - Rolex Bond Street employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Supervisor - Rolex Bond Street
✨Tip Number 1
Familiarise yourself with Rolex's history and values. Understanding the brand's heritage will not only help you in interviews but also demonstrate your genuine interest in the role and the luxury retail sector.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised a team in the past. Highlight specific situations where you motivated your team or resolved conflicts to ensure a smooth operation.
✨Tip Number 3
Practice your communication skills, especially in a luxury context. Role-play scenarios where you interact with clients, focusing on delivering exceptional service and showcasing your product knowledge.
✨Tip Number 4
Network within the luxury retail industry. Attend events or connect with professionals on platforms like LinkedIn to gain insights and potentially get referrals that could strengthen your application.
We think you need these skills to ace Guest Relations Supervisor - Rolex Bond Street
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Relations Supervisor. Highlight your relevant experience in leading teams and delivering exceptional client experiences in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, attention to detail, and any previous supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your ability to meet client needs. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Leadership Skills
As a Guest Relations Supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully supervised colleagues or managed a team, highlighting your organisational skills and how you motivated others.
✨Emphasise Client Experience
This role is all about delivering exceptional client experiences. Be ready to discuss specific instances where you've gone above and beyond for clients, showcasing your problem-solving skills and your passion for luxury retail.
✨Know the Brand Inside Out
Familiarise yourself with Rolex's history and values, as well as the luxury watch market. Being able to speak confidently about the brand will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Flexibility and Team Spirit
The Watches of Switzerland Group values team players who are willing to go the extra mile. Prepare to share examples of how you've worked collaboratively in a team setting and adapted to changing situations in previous roles.
