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- Tasks: Install and maintain drinks dispense equipment while providing top-notch customer service.
- Company: Join a leading trade association in the brewing, food, and beverage industry.
- Benefits: Enjoy competitive pay, overtime opportunities, and a range of health and wellness perks.
- Why this job: Be part of a dynamic team with a focus on personal development and community support.
- Qualifications: 12-18 months experience as a Drinks Dispense Technician and excellent customer service skills required.
- Other info: Includes a beer allowance and volunteer days to give back to your community.
The predicted salary is between 30000 - 42000 £ per year.
Supplying the brewing, food and beverage industry. Ensure cost-effective and efficient installation and maintenance of Dispense Systems in the On Trade. Support On Trade Sales & Marketing initiatives, including Brand launches and New Product Development, by creating technical specifications and quality standards for equipment. Foster a Customer Service culture that provides prompt and effective technical support to internal and external customers.
Duties & Responsibilities:
- Install, maintain, and repair drinks dispense equipment and provide exceptional customer service meeting SLAs and completing related paperwork.
- Perform planned preventative and reactive maintenance and COP tasks on all equipment, including fault finding and repair within the expected SLAs.
- Provide perfect pour training and glassware advice.
- Communicate with customers about incomplete work and actions taken and work on any client contract site within competency.
- Attend training and appraisal activities and deliver on personal KPIs and personnel development plan.
- Communicate any issues back to the planning team and build and maintain close relationships with POC’s staff and customers.
- Be on a call-out rotation to provide full out-of-hours cover.
- Assist other team members and manage the ordering of equipment and maintaining van stocks.
Who we’re looking for:
- 12-18+ months as a Drinks Dispense Technician
- Ability to work unsupervised and meet deadlines
- Availability for on-call work
- Excellent customer service skills with attention to quality and process
- Proficient in Microsoft Office Suite and IT equipment (e.g., laptops, handheld devices)
- Valid driver’s license
- Ability to build strong relationships and be effective in multi-disciplinary teams
- Self-motivated with a passion for personal development
Opportunities to earn more with overtime including enhanced on call allowances. Competitive parental leave including 26 weeks paid leave for eligible primary caregivers. Competitive Pension contributions. 25 days holidays per year + bank holidays. Benefits for you and your family to support with physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental insurance etc.). A beer allowance to enjoy our brands. 2 volunteer days a year to support your local community. 5 employee networks to support diversity and inclusion. Private Medical Health Insurance. Employee Assistance Programme. Holiday Trading. Income protection. Life Assurance. Cycle to work scheme. Charitable giving.
Drinks Dispense Technician – Plymouth employer: BFBi Midland Section Committee
Contact Detail:
BFBi Midland Section Committee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drinks Dispense Technician – Plymouth
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in drinks dispense systems. This knowledge will not only help you during interviews but also demonstrate your passion for the industry and your commitment to staying updated.
✨Tip Number 2
Network with professionals in the brewing and beverage industry. Attend local events or join online forums where you can connect with current technicians or industry experts who can provide insights and possibly refer you to job openings.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided exceptional customer service in previous roles. Highlighting your ability to build strong relationships and resolve issues effectively will set you apart from other candidates.
✨Tip Number 4
Be ready to showcase your technical skills during the interview process. Consider bringing along any relevant certifications or training documentation that demonstrates your expertise in installing and maintaining drinks dispense equipment.
We think you need these skills to ace Drinks Dispense Technician – Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Drinks Dispense Technician. Focus on your skills in installation, maintenance, and customer service, and include specific examples of your work with dispense systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brewing and beverage industry. Mention your ability to work unsupervised, your customer service skills, and how you can contribute to the company's goals.
Highlight Technical Skills: Emphasise your proficiency with Microsoft Office Suite and any IT equipment you have experience with. Mention any specific training or certifications related to drinks dispense systems that would make you a strong candidate.
Showcase Your Customer Service Experience: Provide examples of how you've delivered exceptional customer service in previous roles. Discuss how you’ve built relationships with clients and handled any challenges effectively.
How to prepare for a job interview at BFBi Midland Section Committee
✨Know Your Equipment
Familiarise yourself with the different types of drinks dispense equipment you'll be working with. Be prepared to discuss your experience with installation, maintenance, and repair, as well as any specific brands or models you have worked on.
✨Showcase Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've provided exceptional customer service in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Technical Knowledge
Brush up on your technical knowledge related to drinks dispense systems. Be prepared to answer questions about fault finding, preventative maintenance, and any relevant health and safety standards that apply to the industry.
✨Emphasise Teamwork and Relationship Building
This position requires collaboration with various teams and customers. Share experiences where you've successfully built relationships or worked within a multi-disciplinary team to achieve common goals.
