Senior Client Advisor [FENDI London Harrods - Shoe Heaven]
Senior Client Advisor [FENDI London Harrods - Shoe Heaven]

Senior Client Advisor [FENDI London Harrods - Shoe Heaven]

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Deliver luxury experiences and manage client relationships at FENDI's Shoe Heaven.
  • Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional craftsmanship.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and employee discounts.
  • Why this job: Be part of a stylish team, engage with fashion enthusiasts, and enhance your sales skills.
  • Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury.
  • Other info: Fluency in English is essential; knowledge of another language is a bonus.

The predicted salary is between 36000 - 60000 £ per year.

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

  • Engage in upselling, cross selling and multiple selling for all product categories;
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

  • Perform store duties as assigned by team leaders and management;
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

  • Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines;
  • Support during Store stock take and cycle-counts.

Store Maintenance

  • Maintain proper visual merchandising according to company guidelines;
  • Maintain a safe and clean store environment and implement daily housekeeping duties;
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

  • Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
  • Bachelor’s Degree or equivalent is preferred;
  • Manages his/ her image standards on a high level;
  • Strong selling and communication skills are necessary;
  • Excellent relationship skills, self-reliant, friendly and patient;
  • Organization, professionalism, self-confidence;
  • Computer skills and Retail management system knowledge;
  • Goal oriented approach, multitasking;
  • Strong knowledge and/or interest for fashion/luxury industry;
  • Fluent English, knowledge of second language is a plus.

Senior Client Advisor [FENDI London Harrods - Shoe Heaven] employer: Fendi Italia Srl

FENDI London Harrods offers an exceptional work environment where luxury meets professionalism, making it an ideal employer for those passionate about fashion and customer service. With a strong emphasis on employee growth, you will have access to training and development opportunities that enhance your skills while working in one of the most prestigious retail locations in the world. The collaborative and dynamic culture fosters creativity and encourages you to build lasting relationships with clients, ensuring a rewarding career as a Senior Client Advisor.
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Contact Detail:

Fendi Italia Srl Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Client Advisor [FENDI London Harrods - Shoe Heaven]

✨Tip Number 1

Familiarise yourself with FENDI's brand values and product lines. Understanding their luxury offerings and unique selling points will help you engage more effectively with clients and demonstrate your passion for the brand.

✨Tip Number 2

Practice your upselling and cross-selling techniques. Since this role involves enhancing customer experiences through these methods, being able to articulate the benefits of multiple products will set you apart from other candidates.

✨Tip Number 3

Network within the luxury retail industry. Attend events or connect with professionals on platforms like LinkedIn to gain insights into the market and potentially get referrals that could help you land the job.

✨Tip Number 4

Showcase your customer relationship management skills. Be prepared to discuss how you've successfully built and maintained client relationships in previous roles, as this is crucial for nurturing FENDI's loyal customer base.

We think you need these skills to ace Senior Client Advisor [FENDI London Harrods - Shoe Heaven]

Luxury Sales Experience
Upselling and Cross-Selling Techniques
Customer Relationship Management (CRM)
Strong Communication Skills
Client Management
Inventory Management
Visual Merchandising
Retail Management System Proficiency
Organisational Skills
Professionalism
Multitasking Abilities
Goal-Oriented Approach
Fashion and Luxury Industry Knowledge
Fluency in English
Patience and Friendliness

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in the retail fashion industry, especially luxury sales. Emphasise your achievements in upselling and client management to align with the responsibilities of a Senior Client Advisor.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury fashion industry and your understanding of FENDI's brand values. Mention specific examples of how you've successfully managed customer relationships and met sales targets in previous roles.

Highlight Relevant Skills: In your application, focus on key skills such as strong communication, organisation, and multitasking abilities. Provide examples of how you've used these skills to enhance customer experiences and drive sales.

Showcase Your Fashion Knowledge: Demonstrate your knowledge and interest in the fashion and luxury industry within your application. Mention any relevant trends or products you are passionate about, and how this knowledge can benefit FENDI and its clientele.

How to prepare for a job interview at Fendi Italia Srl

✨Showcase Your Luxury Retail Experience

Make sure to highlight your previous experience in luxury retail during the interview. Discuss specific examples of how you've successfully engaged with clients and provided exceptional service, as this is crucial for a Senior Client Advisor role.

✨Demonstrate Your Selling Skills

Prepare to discuss your approach to upselling and cross-selling. Share concrete examples of how you've met or exceeded sales targets in the past, as this will show your potential employer that you can drive sales effectively.

✨Familiarise Yourself with FENDI Products

Research FENDI's latest collections and understand their brand values. Being knowledgeable about their products will not only impress your interviewers but also help you connect better with clients in the future.

✨Emphasise Customer Relationship Management

Be ready to talk about your experience with CRM tools and how you've used them to enhance customer relationships. Highlight any successful campaigns you've implemented or participated in, as this aligns with the responsibilities of the role.

Senior Client Advisor [FENDI London Harrods - Shoe Heaven]
Fendi Italia Srl
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