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For Companies At a Glance
- Tasks: Help customers onboard and utilise our awesome SaaS products effectively.
- Company: Join a top-rated Global SaaS organisation known for its vibrant work culture.
- Benefits: Enjoy a hybrid role, free breakfast, and potential contract extension.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: 2+ years in customer-facing roles; experience with MarTech and CRM platforms preferred.
- Other info: This is a 12-month contract with exciting growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our client is an exciting Global SaaS organisation who have a reputation of being a top place to work. They are seeking an Onboarding Specialist to join their team for a 12 month contract. Hybrid role.
The ideal Candidate will have 2+ years experience in a customer or client facing role (i.e. B2B Marketing Sales, Customer Success, Account Management).
- Experience running onboarding and implementation activities to help customers adopt and utilize products or services
- Solid understanding of MarTech (experience using MarTech platforms is ideal)
- Strong track record managing a portfolio of accounts, with an emphasis on driving client adoption
- Business savvy with consultative, problem solving, and issue resolution skills
- Experience working with self-service SaaS solutions
- Knowledge of CRM and Customer Success platforms
Benefits:
- Long contract, possible extension
- Hybrid role
- Free Breakfast
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Boarding Executive - CRM
✨Tip Number 1
Familiarise yourself with the specific MarTech platforms mentioned in the job description. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Prepare to discuss your previous onboarding experiences in detail. Think about specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Research the company’s culture and values. Being able to articulate how your personal values align with theirs can show that you’re a great fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, which can help you tailor your approach during the interview.
We think you need these skills to ace On-Boarding Executive - CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer-facing roles, particularly in B2B marketing, sales, or account management. Emphasise any specific achievements related to onboarding and client adoption.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of MarTech and CRM platforms, and provide examples of how you've successfully managed client accounts and driven adoption in previous positions.
Showcase Relevant Skills: Clearly outline your skills in consultative problem-solving and issue resolution. Use specific examples from your past experiences to demonstrate how these skills have helped you succeed in onboarding and implementation activities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EF Recruitment
✨Showcase Your Onboarding Experience
Be prepared to discuss your previous experience in onboarding and implementation activities. Highlight specific examples where you successfully helped customers adopt products or services, as this will demonstrate your capability in the role.
✨Demonstrate Your MarTech Knowledge
Since the role requires a solid understanding of MarTech, make sure to mention any relevant platforms you've used. Discuss how these tools have helped you in your previous roles, especially in driving client adoption.
✨Emphasise Problem-Solving Skills
The company values consultative and problem-solving skills. Prepare to share instances where you've resolved issues for clients or improved their experience, showcasing your ability to think critically and act decisively.
✨Prepare Questions About the Role
Having insightful questions ready shows your interest in the position and the company. Ask about their onboarding processes, team dynamics, or how they measure success in client adoption to demonstrate your enthusiasm and engagement.
