Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to tech guru for clients, solving issues and ensuring top-notch service.
- Company: Join a leading bespoke product manufacturer in the Northeast with cutting-edge services.
- Benefits: Enjoy a full-time role, vehicle support, overtime, pension contributions, and ongoing training.
- Why this job: Dive into a dynamic environment where your skills make a real impact on client satisfaction.
- Qualifications: Bring your technical expertise and communication skills to thrive in a collaborative team.
- Other info: Immediate response for applicants who meet the criteria—don't miss out!
The predicted salary is between 28800 - 42000 £ per year.
The Rewards and Benefits on Offer: A full time and permanent role from day one! Vehicle supplied to support visits Overtime available! Company Pension contributions Permanent Day shift Ongoing Training and development A fantastic working environment Mtrecs new opportunity: Mtrec are proudly representing our industry leading, bespoke product manufacturing client. The business is in the heart of the Northeast, and boast a unique product range, and state of the art services. They are seeking to recruit an experienced service technician to join their vast service and installation network. If you meet the person specification below, apply now for an immediate response! The Job you will do: Act as the client point of contact for technical and reliability queries within and without the framework of the SLA. Manage the flow of information and close out of issues through the JIRA helpdesk. Attend scheduled internal and customer reviews Attend depot on-site for unplanned events, these visits maybe need to be at short notice to meet the customers needs. Work with client and internal functions to proactively identify positive and negative trends relating to performance and reliability through RMA data and field performance. Support engineering change requests in a timely manner to ensure ongoing support for product in the field. Provide technical support and use problem solving techniques to diagnose, troubleshoot, identify and where possible resolve system, hardware, and software issues either on site or at customer location. Support Production in the repair process when necessary, or when there is no field service work, to meet On Time Delivery (OTD) targets. Work on their own and part of a team to make decisions in line with the business needs. Perform miscellaneous job-related duties within your skill set and competencies that support the business needs when required. About you: Experience in discussing technical issues and offering technical support directly to client. Experience in conducting technical analysis of products and evaluating compliance and non-compliance against test specification. Good oral, interpersonal, and written communication skills. Must be able to work in team environment and build relationships. Initiative-taking with a can-do attitude and thirst to continuously develop and learn. Diligent and able to apply a logical and common-sense approach to activities. An awareness of the lifecycle of projects and the ability to identify and feedback risk. JBRP1_UKTJ
MTrec Technical | Field Service Technician employer: MTrec Technical
Contact Detail:
MTrec Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MTrec Technical | Field Service Technician
✨Tip Number 1
Make sure to familiarize yourself with JIRA, as it's a key tool for managing technical issues and communication. Highlight any previous experience you have with similar helpdesk systems during your interactions.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've diagnosed and resolved technical issues in the past. This will show that you can handle the challenges of the role effectively.
✨Tip Number 3
Emphasize your ability to work both independently and as part of a team. Share experiences where you successfully collaborated with others to achieve a common goal, as this is crucial for the position.
✨Tip Number 4
Stay updated on industry trends and technologies related to the products you'll be working with. Showing your enthusiasm for continuous learning can set you apart from other candidates.
We think you need these skills to ace MTrec Technical | Field Service Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in technical support and problem-solving.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in discussing technical issues with clients and conducting technical analysis. Use specific examples to demonstrate your skills and achievements.
Showcase Communication Skills: Since good communication is essential for this role, provide examples of how you've effectively communicated with clients or team members in the past. This could be through written reports, presentations, or direct interactions.
Express Your Initiative: Convey your proactive attitude and willingness to learn in your application. Mention any instances where you took the initiative to solve problems or improve processes in your previous roles.
How to prepare for a job interview at MTrec Technical
✨Show Your Technical Expertise
Be prepared to discuss your previous experience in technical support and problem-solving. Highlight specific examples where you successfully diagnosed and resolved issues, as this will demonstrate your capability to handle the technical challenges of the role.
✨Communicate Clearly
Since good communication skills are essential for this position, practice explaining complex technical concepts in simple terms. This will help you convey your ideas effectively during the interview and show that you can interact well with clients.
✨Demonstrate Teamwork
Share examples of how you've worked collaboratively in a team environment. Emphasize your ability to build relationships and work towards common goals, as this is crucial for success in the service technician role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you had to make quick decisions or adapt to unexpected situations, and be ready to discuss these during the interview.
