Global Head of People Operations

It’s an exciting time to join Simply Business’ People Team as we embark on our journey to globalize the way we work to enable better outcomes for our employees. We are seeking a Global Head of People Operations to lead our newly combined global People Ops teams who provide broad HR solutions and services to our 1,000+ employees in the UK, US and Poland. Reporting to the Global Chief People Officer and a member of the Global People Leadership Team, this pivotal role requires a strategic thinker with a proven track record in optimizing People Operations functions and a passion for leveraging data and technology to continue our transformation of service delivery, process documentation, and knowledge management. This leader will lead our capabilities in creating one SB employee experience, fostering a culture of innovation and continuous improvement.

Key Responsibilities

• Strategic Planning and Implementation: Develop and execute a strategic plan to unify our location-based teams to drive one employee experience.
• Enhancement of Self Service Capabilities: Leverage technology, data and AI/ML to evolve our platform of employee and manager self-service.
• Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes.
• Team Leadership: Manage and develop the HR Operations team to build a high-performing group that delivers exceptional service.
• Performance Metrics: Establish and monitor key performance indicators to measure the effectiveness of HR services and identify areas for improvement.
• Stakeholder Engagement: Collaborate with senior leadership to align HR operational strategies with overall business objectives.
• Continuous Improvement: Foster a culture of continuous improvement, leveraging feedback to optimize HR services.
• Compliance and Best Practices: Ensure all HR policies and operations comply with legal and regulatory standards and reflect industry best practices.
• Employee Relations: Lead capabilities in resolving employee relations matters, in partnership with the People Partnering team, and maintaining positive relationships across our employee population.
• Budget Management: Oversee the HR operations budget, ensuring resources are used efficiently and effectively.
• Associate Experience: Champion initiatives that enhance the overall associate experience, making Simply Business an employer of choice.
• HR Technology: In partnership with internal colleagues from across the business and parent company, oversee the HR tech stack to drive automation, streamline HR processes, and ensure data integrity.
• Governance and Audit: Drive people-related governance, including process and policy development and drive an audit culture.

Experience and Professional Qualifications

• A minimum of 10 years of progressive experience in HR operations or HR technology, with a focus on strategic planning, data and analysis, and process optimization.
• Strong legal and regulatory knowledge and experience in both the UK and US labor markets.
• Experience with establishing new HR processes and identifying/implementing innovative HR digital solutions.
• Strong experience in change management, with a proven track record of effectively implementing large-scale organizational changes and gaining followership and buy-in at all levels of the organization.
• Exceptional leadership and team-building skills, with the ability to balance tactical and strategic responsibilities.
• Experienced in driving continuous improvement initiatives in a global environment.
• Ability to handle complex employee relations cases with a focus on managing risk and offering pragmatic, considered solutions.
• Strong business and financial acumen, excellent communication skills, and the capability to influence and collaborate across all levels.
• Proven ability to manage multiple priorities, plan and organize large scale initiatives, and measure impact and results.
• Results oriented, attentive to detail and data driven, with proven ability to communicate complex data in an engaging and compelling way.
• Ceridian Dayforce and Workday experience preferred.

Skills / Competencies / Attributes

• Thinks strategically, synthesizes, and simplifies complex topics and data.
• Collaborates easily and effectively and establishes trusting business relationships with colleagues across teams and geographies.
• Approaches problem-solving from a strategic perspective to drive sustainable solutions.
• Understands business principles, drivers, and operating models.
• Models expert interpersonal communication skills – verbal and written.
• Possesses a strategic mindset with a strong understanding of how the full spectrum of organizational development interventions can impact business strategy.
• Exhibits excellent professional judgement when calculating and acting on measured risks.
• Maintains confidentiality and ethical practices at all times.
• Demonstrated success building, leading and managing a geographically dispersed team.

About Simply Business

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades. We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.

Benefits of working at Simply Business

• Great work-life balance with manageable workload and flexibility to work hybrid.
• 25 days annual leave (plus bank holidays) with the option to buy five more days of holiday.
• Flexible parental leave with six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver.
• Life event leave every two years for significant moments in your life.
• Two week paid sabbatical after five years of service, then four weeks off after ten years of service.
• Private medical insurance through BUPA, covering any pre-existing condition.
• Health cash plan covering everyday medical expenses.
• Competitive salary based on experience and market conditions, with potential for an annual bonus.
• Access to personal development tools and mental health support.
• Pension matching up to five per cent.
• Life assurance policy with a tax-free sum that’s four times your basic salary.
• Salary sacrifice car scheme for a brand new, fully insured, and maintained car.
• Flexible benefits scheme for additional coverage options.

Ready to join us and drive our success as a high-performing team? Apply today.