Registry and Student Services Officer
Registry and Student Services Officer

Registry and Student Services Officer

Full-Time 28800 - 48000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage student records and support masters programmes at a prestigious university.
  • Company: Join the School of Advanced Study, a leading institution in UK higher education.
  • Benefits: Enjoy hybrid working options and a supportive, inclusive environment.
  • Why this job: Be part of a vibrant academic community making a real impact in the humanities.
  • Qualifications: Degree level education or equivalent experience in higher education administration required.
  • Other info: Applications close on 5th January 2025; interviews in person from 20th January 2025.

The predicted salary is between 28800 - 48000 £ per year.

The School of Advanced Study, University of London, is a unique institution in UK higher education. Comprising a set of postgraduate institutes and a variety of central academic initiatives, it is located within the Bloomsbury precinct of the University in the intellectual heart of London. It is the UK's national and international centre for the support, promotion and facilitation of research in the humanities, broadly defined. It does this in collaboration with other organisations, notably the Arts and Humanities Research Council (AHRC), the British Academy (BA), learned societies and government agencies.

The institutes of the School are:

  • Institute of Advanced Legal Studies
  • Institute of Classical Studies
  • Institute of Commonwealth Studies
  • Institute of English Studies
  • Institute of Historical Research
  • Institute of Modern Languages Research
  • Institute of Philosophy
  • Warburg Institute

Central academic initiatives include:

  • The Human Rights Consortium
  • Public Engagement: 'Being Human' UK National Humanities Festival
  • Visiting Fellows Programme
  • The Human Mind Project
  • Centre for Post-Colonial Studies
  • Centre for Latin American Studies

The Registry and Student Services Officer is responsible for administering all aspects associated with the masters programmes; this includes processing student record changes and maintaining up-to-date student records on SITS. The post holder will be the first point of contact for current student queries and will liaise with module tutors to ensure the smooth running of teaching programmes. They will play a full role in registration, including monitoring progress and managing assessment, liaising with course directors to assist in the creation of conditions conducive to award.

To succeed in this role, you must be qualified to degree level or have equivalent professional experience in HE administration. Knowledge and experience of student-facing and university administration is essential, as is a proficiency in the use of MS Office applications. You will also have the ability to communicate effectively at all levels and in all styles, and ability to interact with potential and current students in a way which enhances their experience.

To be considered for this opportunity, please submit your Application and CV before the closing date at midnight on 5th January 2025. Interviews will be conducted in person in the week commencing 20th January 2025. The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting. Preferential consideration will be given to the University redeployment pool.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented in senior levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment. The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.

Pursuing excellence in education and equal opportunities.

Registry and Student Services Officer employer: University of London

The School of Advanced Study at the University of London is an exceptional employer, offering a vibrant work culture in the heart of Bloomsbury, where intellectual curiosity thrives. Employees benefit from a commitment to diversity and inclusion, alongside opportunities for professional growth within a supportive academic environment. With a hybrid working model, staff can enjoy flexibility while contributing to impactful research and student services.
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Contact Detail:

University of London Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Registry and Student Services Officer

✨Tip Number 1

Familiarise yourself with the specific programmes and initiatives offered by the School of Advanced Study. Understanding their unique offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Network with current or former employees of the University of London, especially those in student services or administration roles. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application.

✨Tip Number 3

Brush up on your knowledge of SITS (Student Information Technology System) and other relevant software. Being able to discuss your proficiency in these tools during the interview will set you apart from other candidates.

✨Tip Number 4

Prepare to showcase your communication skills by thinking of examples where you've successfully interacted with students or resolved queries. This will highlight your ability to enhance the student experience, a key aspect of the role.

We think you need these skills to ace Registry and Student Services Officer

Degree-level qualification or equivalent professional experience in HE administration
Knowledge of student-facing and university administration
Proficiency in MS Office applications
Effective communication skills at all levels
Ability to interact positively with potential and current students
Attention to detail in maintaining student records
Organisational skills for managing assessment and registration processes
Problem-solving skills for addressing student queries
Collaboration skills for liaising with module tutors and course directors
Adaptability to work in a hybrid working environment

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Registry and Student Services Officer position. Tailor your application to highlight relevant experiences that align with these requirements.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, professional experience in higher education administration, and proficiency in MS Office applications. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage student records and support services.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the institution. Highlight your communication skills and experience in student-facing roles. Be specific about how your background makes you a suitable candidate for enhancing the student experience at the University of London.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the administrative role you are applying for.

How to prepare for a job interview at University of London

✨Know the Role Inside Out

Make sure you thoroughly understand the responsibilities of the Registry and Student Services Officer. Familiarise yourself with the specific tasks mentioned in the job description, such as processing student records and liaising with module tutors. This will help you demonstrate your suitability for the role during the interview.

✨Showcase Your Communication Skills

As this role involves interacting with students and staff at various levels, be prepared to discuss your communication style. Think of examples where you've effectively resolved queries or enhanced a student's experience. This will highlight your ability to connect with others and manage student-facing situations.

✨Demonstrate Your Technical Proficiency

Since proficiency in MS Office applications is essential, be ready to discuss your experience with these tools. You might even want to mention specific projects where you've used them to improve efficiency or manage data, showcasing your technical skills relevant to the role.

✨Emphasise Your Experience in Higher Education Administration

Highlight any previous roles or experiences you have in higher education administration. Discuss how these experiences have prepared you for the challenges of this position, particularly in managing student records and supporting academic programmes.

Registry and Student Services Officer
University of London
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