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For Companies At a Glance
- Tasks: Manage a luxury residential building and ensure exceptional experiences for residents and visitors.
- Company: Join a well-established business experiencing exciting growth in the property sector.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and gym discounts.
- Why this job: Be part of a vibrant community and develop your skills in a supportive environment.
- Qualifications: Exceptional customer service skills; hospitality experience preferred but not essential.
- Other info: Full-time role with potential for permanent position after 12 months.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Senior Concierge to help manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building. This is a full-time 40hr week position. Will include working alternative Saturdays. This is a 12 month fixed-term contract, with potential to be made permanent.
What’s in it for you as a Senior Concierge?
- Opportunity to work in a brand-new luxury building.
- Great work location close to transport links.
- An opportunity to join a well-established business at an exciting period of growth.
- Competitive salary.
- Discretionary annual bonus.
- 25 days holiday plus 8 bank holidays.
- Private medical insurance.
- Season ticket loan.
- Enhanced 6% employer pension contribution.
- Gym and high street discounts.
- And much more!
Responsibilities as a Senior Concierge:
- Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
- Ensure residents and potential residents have a great experience from their first inquiry to moving in.
- Perform viewings for prospective residents, showcasing the space and all the facilities included.
- Increase customer satisfaction on all platforms.
- Complete inventory checks before check-ins and after check-outs.
- Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
- Manage the residents’ move-out process.
- Attend resident events and assist with the planning of these events.
- Help create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
- Attain set targets regarding occupancy, revenue, and pricing.
- Assist team members with ad hoc duties as required.
Skills required as a Senior Concierge:
- Ideally ARLA qualified (desirable but not essential).
- Exceptional customer service skills with a passion for building long-term working relationships.
- Excellent communication and interpersonal skills.
- Resilient, able to work under pressure.
- Proactive and able to use your own initiative.
- Previous experience in hotels and hospitality, residential buildings, serviced offices, or high-end fitness and leisure is preferred.
This Senior Concierge role is a fantastic opportunity to work for an organization that will support your growth and develop your skill set. If this sounds like the role for you, then apply today with a copy of your CV.
Senior Concierge employer: Trusted Resource Solutions
Contact Detail:
Trusted Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Concierge
✨Tip Number 1
Familiarise yourself with the local area, especially Leatherhead. Knowing the best transport links, amenities, and community hotspots will help you engage with residents and showcase the building effectively during viewings.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you might need to handle difficult situations or complaints. Being able to demonstrate your ability to maintain a positive experience for residents will set you apart.
✨Tip Number 3
Network with professionals in the hospitality and residential management sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Prepare to discuss your previous experiences in similar roles during the interview. Highlight specific examples of how you've successfully managed resident relations or improved customer satisfaction in past positions.
We think you need these skills to ace Senior Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or residential management. Emphasise any roles where you've built long-term relationships with clients or residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to manage resident inquiries and enhance their living experience.
Highlight Relevant Skills: In your application, focus on skills such as communication, resilience, and proactivity. Provide examples of how you've successfully handled pressure in previous roles, especially in hospitality or residential settings.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a new luxury building and contribute to creating a vibrant community. Let them know why you want to be part of their team and how you can add value.
How to prepare for a job interview at Trusted Resource Solutions
✨Showcase Your Customer Service Skills
As a Senior Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your ability to create a welcoming environment for residents.
✨Familiarise Yourself with the Property
Before the interview, research the residential development and its amenities. Being knowledgeable about the property will allow you to answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult residents or managing multiple tasks under pressure. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Demonstrate Your Team Spirit
The role involves working closely with colleagues and residents alike. Be ready to discuss how you have collaborated with others in previous roles and how you can contribute to building a vibrant community within the building.
