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- Tasks: Create engaging UX copy and improve content across digital products.
- Company: Join Springer Nature, a leader in academic publishing with over 3,000 journals and books.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Make a real impact on user experience for millions of researchers worldwide.
- Qualifications: Experience in content design and a passion for user-centric solutions required.
- Other info: Work closely with diverse teams and contribute to strategic content initiatives.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced senior content designer to work across our digital products, platforms and services. Springer Nature has a portfolio of over 3,000 peer-reviewed journals and books across all areas of academic research. Our brands include Nature, Springer, Palgrave Macmillan and BMC. We also have a wide range of products and services that help people find and read scholarly articles, publish their own research findings and develop their careers.
This role is part of the UX Content Design team within Springer Nature Digital (SND) and will involve working closely with colleagues across our business.
The work involves supporting content development across Springer Nature products, websites and services. You will become an expert in the journeys we want to support, using data and research findings to inform how you work and where to prioritise.
Most of your time will be spent working with product teams (including UX and UI designers, product managers, researchers and business analysts). You will advise on where improvements can be made to have the most impact and will write UX copy for new features. You will also be expected to take a wider view of the overall experience, and to help define how content design can contribute to our success.
Your work will be research-driven, and you will be comfortable taking an iterative approach as we learn more about where we can make a real difference. You will have used a variety of techniques to build a picture of users' information needs, including using analytics or other data points, and competitor analysis. You will also be familiar with working alongside researchers to find evidence for decisions or feedback on specific messaging.
You will collaborate with colleagues from different business areas, including Editorial, Legal, Marketing, SEO, Brand, Customer Support, and Policy. You will be focused on getting the best outcomes for users while taking business needs and context into account.
The role is a combination of both content strategy and delivery, as you look at understanding and prioritising the journeys we want to support and work on. We want every interaction to be helpful, friendly and clear, and to provide a consistent experience through the language we use.
Main responsibilities:- Create clear and engaging UX copy, product emails and guidance that contribute to the success of our products and services.
- Contribute to the development of content patterns, style and tone of voice.
- Guide the creation of any content inventories or audits to understand whether content is effective or not.
- Help set up efficient content creation and review processes.
- Communicate how content contributes to the success of our products and services and help to define success measures.
- Run content creation workshops with colleagues - this might be about UX writing, or long-form guidance or policy content.
- Apply a structured approach to content and be able to guide the development of information architecture to help people find what they need, when they need it.
- Contribute to projects where content design/strategy knowledge is needed, for example, CMS or other tooling.
- Within 3 months: Understand how we work, the outcomes we want to achieve and how content strategy and design can contribute; get to know your content design colleagues and the wider UX team; get familiar with the research we have; review our digital writing guidelines; begin to meet stakeholders across the business who create information for users; start to collaborate with designers to discover and solve content-related UX challenges in a single product area.
- Within 6 months: Audit content within a prioritised user journey; make content improvements, working with stakeholders and colleagues to rationalise, simplify and improve content across user journeys; develop a good working relationship with content providers in other departments; take part or run user research activities; analyse research outputs, data or other information that would support making changes or measuring success; understand challenges and opportunities for content design.
- 6 months +: Positively influence how content is created across customer journeys; deliver changes or updates to content patterns and style guide; contribute to product launches that have significant content elements; contribute to strategic initiatives for content both in SND and elsewhere; contribute knowledge to content tooling or CMS projects; champion the importance of content design as an integral part of digital service delivery.
Senior Content Designer, SPRINGER NATURE employer: Guardian Jobs
Contact Detail:
Guardian Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Content Designer, SPRINGER NATURE
✨Tip Number 1
Familiarise yourself with the specific content design methodologies used at Springer Nature. Understanding their approach to UX writing and content strategy will help you align your skills with their expectations.
✨Tip Number 2
Engage with the academic community by reading peer-reviewed journals and articles published by Springer Nature. This will not only enhance your understanding of their products but also demonstrate your commitment to the field during interviews.
✨Tip Number 3
Network with current employees on platforms like LinkedIn. Reach out to those in similar roles or departments to gain insights into the company culture and the specific challenges they face in content design.
✨Tip Number 4
Prepare to discuss how you would use data and research findings to inform your content design decisions. Be ready to share examples from your past work that illustrate your ability to create user-focused content.
We think you need these skills to ace Senior Content Designer, SPRINGER NATURE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content design, UX writing, and collaboration with cross-functional teams. Use specific examples that demonstrate your ability to create clear and engaging content.
Craft a Compelling Cover Letter: In your cover letter, express your passion for content design and how it aligns with the mission of Springer Nature. Mention your understanding of their audience and how you can contribute to making their products clearer and more valuable.
Showcase Your Research Skills: Include examples of how you've used data and research findings to inform your content decisions. Highlight any experience with user research, analytics, or competitor analysis that demonstrates your ability to understand user needs.
Emphasise Collaboration: Illustrate your experience working with diverse teams, such as UX/UI designers, product managers, and marketing professionals. Provide examples of successful projects where you collaborated to improve user experiences through effective content design.
How to prepare for a job interview at Guardian Jobs
✨Showcase Your Research Skills
As a Senior Content Designer, you'll need to demonstrate your ability to use data and research findings effectively. Be prepared to discuss specific examples of how you've used analytics or user feedback to inform your content strategies in previous roles.
✨Understand the Audience
Springer Nature serves a diverse audience, including many non-native English speakers. Highlight your experience in creating clear and accessible content for varied audiences, and be ready to discuss how you would approach content design for users with different backgrounds.
✨Collaborative Mindset
This role involves working closely with various teams, including UX designers and product managers. Emphasise your collaborative experiences and how you've successfully worked with cross-functional teams to enhance user experiences through content.
✨Prepare for Content Audits
You'll likely be involved in auditing existing content. Familiarise yourself with content audit processes and be ready to discuss how you would evaluate content effectiveness and suggest improvements based on user journeys.
