Reception & Administration Apprentice

City Health Centre aims to provide a high standard of medical care in a friendly, efficient and professional manner. The staff work together as a team of healthcare professionals with the support of community staff and other organisations. The premises provide for three clinical rooms with a pleasant waiting area with easy access for disabled patients.

Progression is possible for the right candidate upon successful completion of this apprenticeship.

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors in a professional and courteous manner
• Answer telephone calls promptly, handle queries, and direct calls appropriately
• Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system
• Provide information about the practice’s services and policies

Administrative Duties:

• Manage patient records, ensuring accurate and secure data entry and maintenance
• Handle incoming and outgoing correspondence, including emails and post
• Process prescription requests according to the practice’s protocols
• Register new patients and update existing patient records as required

Team Support:

• Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations
• Support clinical staff with administrative tasks as needed

Compliance:

• Maintain confidentiality and comply with GDPR and practice policies
• Follow health and safety regulations and infection control guidelines

Training:

• Business Administrator Level 3 Apprenticeship Standard
• End Point Assessment
• Work Based Training
• 2-3 hour tutor session every month

Your rota will be worked out between these days and times, Monday – Friday between 8.00am and 6.30pm, with some Saturdays required.

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