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For Companies At a Glance
- Tasks: Drive service sales, collaborate with teams, and ensure customer success.
- Company: Join Databricks, a leading data and AI company trusted by top global brands.
- Benefits: Enjoy comprehensive perks, including flexible work options and a commitment to diversity.
- Why this job: Be a trusted advisor, shape digital transformations, and make a real impact.
- Qualifications: Experience in professional services, customer engagement, and data/AI solutions required.
- Other info: Travel up to 20% may be needed; join a culture that values inclusion.
The predicted salary is between 43200 - 72000 £ per year.
As a Senior Engagement Manager (Services Account Executive as industry denomination), you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include product implementation services, and training. The SAE/EM is a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization.
A quota-carrying role, the Services Account Executive owns the services sales strategy by proactively creating demand for new Service opportunities and partnering with the Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.
The impact you will have:
- Collaborate with software sales account teams, and our eco-system of delivery partners
- Proactively create new Services opportunities
- Create pipeline and manage end-to-end forecasting process for Services opportunities
- Meet and exceed quota (Impact, Implementation Services, and Training) in both new and installed base customers
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of services to meet their needs
- Lead extended team in solutioning and scoping, and proposal development
- Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities
You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission. You will work with the sales counterpart and engage early in the sales process to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions. Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
You will perform as the SAE/EM in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets. Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary. Help resolve delivery challenges, address resource contentions, scoping issues and manage expectations.
What we look for:
- Extensive experience running a Professional Services and Education Services line of business.
- Extensive experience in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution.
- Data and AI domain experience working with customers to realise business value through to production implementations.
- Excellent customer-facing skills including working with Executives and other team members.
- Experience articulating the value-based selling mode
- Experience identifying customer needs and implementing solutions.
- Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
- Travel is required up to 20%, more at peak times.
About Databricks: Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow.
Benefits: At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion: At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.
Compliance: If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Senior Services Account Executive / Senior Engagement Manager employer: Databricks Inc.
Contact Detail:
Databricks Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Services Account Executive / Senior Engagement Manager
✨Tip Number 1
Familiarise yourself with Databricks' service offerings and how they align with customer needs. Understanding the specific products and services we provide will help you articulate their value effectively during discussions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in professional services and how you've successfully driven customer engagement. Be ready to share specific examples that demonstrate your ability to create demand and manage client relationships.
✨Tip Number 4
Stay updated on trends in data and AI, as well as the competitive landscape. Being knowledgeable about industry developments will allow you to speak confidently about how Databricks can meet evolving customer needs.
We think you need these skills to ace Senior Services Account Executive / Senior Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services and Education Services. Emphasise your customer-facing roles and any experience with data and AI, as these are crucial for the Senior Engagement Manager position.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how you can create demand for new service opportunities. Mention specific examples of how you've successfully collaborated with sales teams and managed customer expectations in the past.
Showcase Value-Based Selling Skills: Clearly articulate your experience with value-based selling methodologies. Provide examples of how you've identified customer needs and implemented solutions that led to successful outcomes, particularly in the context of service delivery.
Highlight Leadership Experience: Since this role involves leading extended teams, make sure to highlight any leadership experience you have. Discuss how you've guided teams in solutioning, scoping, and proposal development to meet client needs effectively.
How to prepare for a job interview at Databricks Inc.
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Senior Engagement Manager role. Familiarise yourself with the service offerings and how they help customers achieve their business outcomes. This will allow you to speak confidently about how your experience aligns with the responsibilities.
✨Demonstrate Value-Based Selling Skills
Since this role involves value-based selling, prepare examples from your past experiences where you successfully identified customer needs and implemented solutions that drove business value. Be ready to discuss how you can apply these skills in the context of Databricks' services.
✨Showcase Your Customer-Facing Experience
Highlight your extensive experience in customer-facing roles during the interview. Discuss specific instances where you influenced, validated, or negotiated with clients, especially in high-stakes situations. This will demonstrate your ability to build trust and rapport with customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and program management skills. Think of examples where you resolved delivery challenges or managed expectations effectively. This will showcase your ability to handle real-world situations relevant to the role.
