Data Centre Integration Manager - Projects - HV Bias

Location: London, UK

Reporting to: Technical Operations Director

Purpose of The Job

The Project SME will act as Customer Operations representative on the commissioning phase/s of the Telehouse South project to ensure that all equipment is functionally tested and handed over to operations in its as designed condition. Seconded into the customer team with a close relationship to the CBRE site operations and projects team. In addition, the appointed person will be required to develop an in-depth knowledge of the technical systems and generate operational documentation to allow the Engineering Team to operate and maintain the equipment safely and effectively. The Project SME will report to the Technical Operations Director with dotted line into the Head of Projects. Responsible for all witnessing of all SAT (Site Acceptance Test) IST (Internal Systems Testing). The appointed person will be the site representative for development and management of operations processes and procedures and their standardisation across the Site. The Projects SME will have a strong mechanical and electrical background and will continuously review the Methods of Procedures (MoPs) in conjunction with asset handover for use in maintenance work on business-critical infrastructure with the operational teams. Most importantly, the appointed person will own the implementation, standardisation, and ongoing ownership of the local Critical Environments Program. Review and comment on submitted O&Ms.

Responsibilities

• Health & Safety: Responsible for standardising the local Health & Safety program to align with the corporate program to ensure full coverage and compliance. Ensuring all areas during project delivery and handover are to contractual requirement and governance.
• Equipment Maintenance Planning: Create or validate a Scope of Service (SoS) for each unique equipment type. The SoS will contain the maintenance strategy, frequencies, durations, and detailed work scope based on engineering reliability methods, the manufacturer’s recommendations, site conditions.
• Interface with Customer Project Team: Undertake IST, witness testing and attend factory acceptance testing. Develop library of OEM literature and drawings to populate site grab packs and procedures. Upon project completion the Projects Technical Manager will review, develop, and implement CAFM system updates, switching schedules, MOP/SOP/EOP, risk register, scenario testing & mock drills, attendance at start-up meetings, attendance at integration meetings, review and sign off OEM literature, snagging/defect reporting, warranty reporting.
• Asset Lifecycle Enhancement: Create an asset lifecycle program to provide risk managed and cost-effective options to the client, to operate a multi-year investment program that is methodically risk managed and to increase the longevity of the assets life cycle. Co-ordinate the program to ensure seamless implementation alongside the engineering operations on the site.
• Quality Assurance: Manage the on-going effort to modify and create processes and procedures in the areas of service delivery, operational readiness, safety, compliance, and administration. These processes and procedures will be reviewed and enhanced on a regular basis either as a result of feedback from the field, and or project or as part of a scheduled periodic review.
• Quality Control: Manage technical review and approval of critical procedures, monitor program compliance, conduct audits and evaluate program effectiveness.
• Quality Improvement: Translate process observations and measurements into process improvements locally and coordinate with CBRE to ensure processes remain standardised across CBRE.
• Change Management: Responsible to run a standardised CBRE formal change control process in conjunction with the client system for the local site and where needed, the wider portfolio. Ensure proper preparation, work procedures and documentation, notifications, follow‐through activities and exception handling are in place for maintenance activities.
• Process Analysis and Design: Responsible for representing the site for the analysis and design of all critical environments programs. Drive the continuous improvement of Energy performance for the site and where needed across the portfolio.
• Critical Environment Risk Management: Ensure the CERMTM methodology is embedded across the Site. Form part of CMT (Crisis Management Team), attend to and take all necessary action, statutory or otherwise, in the event of incidents and take such action as may be appropriate. Be prepared to undertake investigations of incidents or accidents to ensure impartial and technical advice and direction to ensure as far as possible the incident or accident does not occur again. To ensure that systems and processes are in place to ensure compliance to agreed CBRE DCS standards.
• Training: Responsible for training or coordination of training for all CBRE critical environments programs, training on new systems and processes. Training will span across CBRE employees as well as customer selected team.

Requirements

• Providing support to the site DCMs on large or complicated projects and planned maintenance works as required.
• Reviewing proposals and designs for new projects.
• Witnessing commissioning of systems for new installations.
• Review of selectivity studies and Arc Flash studies.
• Assessing sites for compliance with HV/LV rules and procedures.
• Accountable with training program and apprentice candidate assessments.
• Producing incident reports for site system failures.
• Producing SOP’s and EOP’s.
• Continuous improvement with SOP and EOP’s.
• Attending sites in need of assistance during major incidents.
• Producing Single Point of Failure Reports on sites as required.
• Producing Condition Surveys and Asset Surveys.
• Assisting Customer Project Team with technical help.
• Specification and recording of the Technician Training certification program and supervision of drill and scenario training aids.
• Generation of periodic technical reports detailing the activities and issues relevant to the Data Centre.
• Communicate any lessons learnt from project implementations.
• Ensure all service partners and specialist sub-contractors adhere to strict service guidelines and maintain the Service Level Agreement metrics.
• Develop supply partner Training Program in conjunction with the go live date of the project.
• Development of detailed asset lists for upload to CMMS (Centralized Maintenance Management System).
• Development of detailed emergency, maintenance, and drill procedures (in conjunction with the Engineering Team).
• Manage the interface works to limit the disruptive effect on the operational team, allowing them to focus on day-to-day activities.

CBRE projects: Identify and develop CBRE project opportunities. Collaborate with CBRE projects team to deliver, commissioning and handover projects. Manage Project P&L.

Accountabilities: Accountable to the Technical Operations Director. Responsibility for leading a Data Centres Services team within agreed contractual terms. Responsibility for the performance of Data Centre assets and full contract reporting within contractual terms. Directing and overseeing mandatory emergency preparedness (EOP / Back out plans) focus on detail, clarity, and continual improvements. Ensure all related activities meet the necessary statutory requirements. Actively mitigate the risk of human error in all activities.

EQUAL OPPORTUNITIES: We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.