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- Tasks: Help customers solve problems and provide excellent service in a dynamic environment.
- Company: Join EE, a leading telecommunications provider known for innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make a difference.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Full-time positions available with hybrid working options after training.
The predicted salary is between 21500 - 37800 £ per year.
Customer Service Location: Belfast Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice) Contract: Temporary to Permanent Start Date: 16/02/2026 Hours: 25hrs (5 days over 7, including weekends and bank holidays) Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 6 weeks We\’re inviting you to bring your skills to a role that truly makes a difference-joining the UK\’s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people\’s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you\’ll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role – it\’s a chance to make a real difference, every single shift. We\’re looking for individuals who can: * Communicate clearly and empathetically under pressure * Think critically and follow structured processes * Type at least 50 words per minute with 98% accuracy * Stay composed in emotionally challenging situations Shift Patterns We offer a variety of shift options to suit different lifestyles. Option 1: A four-week, rotating rota. Offering working hours between 12:30 to 21:00. You will have some weekend rest days. Option 2: A four-week, rotating rota. Offering working hours between 14:30 to 23:00. You will have some weekend rest days. Training will be full-time and may include mornings and evenings. Full Training & Career Progression You\’ll receive comprehensive training and ongoing support. Rewards & Benefits: * Competitive pay & overtime opportunities * Career development opportunities * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Process 1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy) 2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy) 3. Pre-employment Checks (DBS & references) Ready to Make a Real Difference? If you\’re looking for a meaningful role where every shift ends with the knowledge that you\’ve helped someone in need, apply today and become part of a team that truly matters. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with an upset customer or resolving a technical issue. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company culture and values of StudySmarter. Understanding what we stand for can help you align your answers with our expectations and show that you're a good fit for our team.
✨Tip Number 3
Practice your communication skills. As a customer service representative, clear and effective communication is key. Try role-playing with a friend to simulate customer interactions and get comfortable with articulating your thoughts.
✨Tip Number 4
Prepare questions to ask us during the interview. This shows your interest in the role and gives you a chance to learn more about what it's like to work at StudySmarter, which can help you decide if it's the right fit for you.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service role. Highlight your problem-solving skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Customer Service position. Use keywords from the job description to ensure your CV stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Include specific examples of how you've successfully handled customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as these can create a negative impression.
How to prepare for a job interview at Blue Arrow
✨Showcase Your Problem-Solving Skills
As a Customer Service professional, demonstrating your ability to solve problems is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and how they approach customer service will help you align your answers with what they are looking for.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. It reflects your ability to engage with customers effectively.
✨Prepare for Common Customer Service Scenarios
Anticipate common scenarios you might face in a customer service role and think about how you would handle them. This could include dealing with difficult customers or managing multiple inquiries at once.
