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- Tasks: Help customers solve problems and provide excellent service in a dynamic environment.
- Company: Join EE, a leading telecommunications provider known for innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make a difference.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Full-time positions available with hybrid working options after training.
The predicted salary is between 21500 - 37800 £ per year.
BT Customer Service Advisor Location: 5 Lanyon Place, Belfast, BT1 3BT Pay Rates: £13.42 to £31.27 per hour, depending on working hours. Hours: 37.5 Shift Pattern Options: Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days. Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days. Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary to Permanent opportunities Start Date: 24/11/2025 Join the UK\’s biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we\’ve built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you\’ll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we\’re capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They\’re all powered by BT\’s trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self & Social Awareness * Good standards of literacy, IT & typing skills with a diligent nature Training & Development You\’ll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services. What is Relay UK? Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You\’ll be trained to handle a variety of emergency scenarios, but within this service it\’s your typing performance that ensures no detail is missed when it matters most. Rewards & Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Process Our recruitment process is designed to be straightforward and supportive: 1.Online Typing Test & Interview – Showcase your experience, capabilities and career goals 2.Client Typing Test & Interview – Meet with hiring managers to discuss your fit for the role 3.Pre-Employment Checks – Includes a Basic DBS and reference checks Ready to Make a Real Difference? If you\’re looking for a meaningful role where every shift ends with the knowledge that you\’ve helped someone in need, apply today and become part of a team that truly matters. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with an upset customer or resolving a technical issue. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company culture and values of StudySmarter. Understanding what we stand for can help you align your answers with our expectations and show that you're a good fit for our team.
✨Tip Number 3
Practice your communication skills. As a customer service representative, clear and effective communication is key. Try role-playing with a friend to simulate customer interactions and get comfortable with articulating your thoughts.
✨Tip Number 4
Prepare questions to ask us during the interview. This shows your interest in the role and gives you a chance to learn more about what it's like to work at StudySmarter, which can help you decide if it's the right fit for you.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service role. Highlight your problem-solving skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Customer Service position. Use keywords from the job description to ensure your CV stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Include specific examples of how you've successfully handled customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as these can create a negative impression.
How to prepare for a job interview at Blue Arrow
✨Showcase Your Problem-Solving Skills
As a Customer Service professional, demonstrating your ability to solve problems is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and how they approach customer service will help you align your answers with what they are looking for.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. It reflects your ability to engage with customers effectively.
✨Prepare for Common Customer Service Scenarios
Anticipate common scenarios you might face in a customer service role and think about how you would handle them. This could include dealing with difficult customers or managing multiple inquiries at once.
