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- Tasks: Join our team as a Helpdesk Administrator, providing essential support and updates.
- Company: We're a dynamic company focused on delivering top-notch helpdesk solutions.
- Benefits: Enjoy a competitive pay rate of £12.50/hour with flexible working hours.
- Why this job: This role offers hands-on experience in a fast-paced environment with growth opportunities.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is a temporary position with ongoing potential—perfect for students looking for experience.
Job Title: Helpdesk Administrator Location: Burton Latimer Working Hours: 8:00 AM – 4:30 PM Pay Rate: £12.50/hour Contract Type: Temporary (Ongoing) Key Responsibilities: Helpdesk Support: Answer helpdesk calls, providing updates and information to the team and client. Respond to email requests and updates efficiently. Log, process, and close jobs on Mainsaver and Vixen systems within set timeframes. Serve as the central source of accurate information for job completion and performance reporting. Reporting & Monitoring: Generate daily, weekly, and monthly reports on planned and reactive job performance. Actively monitor and chase work orders to ensure timely completion and adherence to SLAs. Identify and escalate potential SLA risks to prevent failures. Client and Team Support: Provide timely responses to client queries and updates on job progress. Coordinate with Operational Managers to plan and assign Planned Preventative Maintenance (PPM) and reactive tasks. Procurement and Document Management: Raise purchase orders for materials and subcontractor needs to meet deadlines. Receive and save…
Helpdesk Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with helpdesk software like Mainsaver and Vixen. Understanding these systems will not only boost your confidence during the interview but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling client queries. Being able to convey information clearly and efficiently is crucial for a Helpdesk Administrator, so practice responding to common support scenarios.
✨Tip Number 3
Prepare to discuss how you would handle SLA risks. Think of examples from your past experiences where you successfully managed deadlines or escalated issues, as this will demonstrate your ability to maintain service quality.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Since you'll be coordinating with Operational Managers and other team members, highlighting your ability to work well in a team can set you apart from other candidates.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Helpdesk Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in helpdesk support or customer service roles. Mention specific systems you've used, like Mainsaver or Vixen, if applicable.
Showcase Communication Skills: Since the role involves answering calls and responding to emails, highlight your communication skills. Provide examples of how you've effectively communicated with clients or team members in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Mention your ability to generate reports and monitor work orders, as these are key aspects of the role.
How to prepare for a job interview at Adecco
✨Know the Systems
Familiarize yourself with Mainsaver and Vixen systems before the interview. Being able to discuss your experience or knowledge of these tools will show that you're prepared and understand the technical requirements of the role.
✨Demonstrate Communication Skills
Since the role involves answering helpdesk calls and responding to emails, be ready to showcase your communication skills. Prepare examples of how you've effectively communicated with clients or team members in past roles.
✨Understand SLAs
Research what Service Level Agreements (SLAs) are and why they are important in a helpdesk environment. Be prepared to discuss how you would monitor and ensure compliance with SLAs in your previous experiences.
✨Show Your Reporting Skills
The job requires generating reports on job performance. Think of instances where you've created reports or analyzed data, and be ready to explain your process and the impact it had on your team or organization.
