System Administrator – 5401

Our client is seeking a Revenues and Benefits System Administrator, based in their Loughborough office.

Main Duties and Responsibilities

1. System administration of core Revenues and Benefits and Document Management systems, supporting, maintaining, developing, and proactively managing access and integrity of on-premises and cloud-based applications, including test and live environments.
2. Scheduling batch routines such as document production, integrity checks, and system reconciliations.
3. Scheduling Benefit payment runs, cash postings, and refunds, ensuring full financial reconciliation.
4. Managing Direct Debit (DD) and AUDDIS processing, including control prior to transmission to BACS and handling returned BACS and failed DDs for resolution.
5. Undertaking year-end processing, including inputting parameters for Benefits, Council Tax, and Business Rates, running main billing, liaising with print and mailing suppliers, and other relevant tasks.
6. Leading system upgrades by ensuring completion of Change Requests, User Acceptance Testing, test plans, pre-upgrade checks, etc., in line with ICS policies.
7. Leading problem resolution by liaising with suppliers and the IT Department to resolve system issues, including arranging fixes and new releases.
8. Maintaining and reviewing system documentation and user manuals regularly.
9. Managing user accounts, permissions, and providing user training.
10. Communicating best practices and updates regarding application releases and changes to stakeholders.
11. Creating and modifying management and performance reports, including bespoke reports for government returns such as NDR3 and QRC4.
12. Performing additional tasks as needed, including out-of-hours work, development, maintenance, and upgrades.
13. Ensuring information security and reporting breaches in accordance with Council policies.

Desired Experience and Qualifications

1. Relevant NVQ or higher IT-related qualification or equivalent experience.
2. IRRV Revenues/Benefits Technician certification.
3. Experience in administering or developing information systems for tangible improvements.
4. Experience with Automation and Process Engineering.
5. Proven experience with complex computerised systems, batch processing, and routine scheduling, preferably in revenues and benefits.
6. Ability to translate user requirements into software solutions.
7. Strong knowledge of database management, e-Form Builder, and Workflow tools.
8. Basic knowledge of NET Framework, APIs, XML, and HTML is advantageous.
9. Operational knowledge of Revenue and Benefits systems.
10. Proficiency in Microsoft Office and web editing technologies.
11. Knowledge of ITIL lifecycle, especially testing, change management, and release management.

For questions or to apply, please contact Clear IT Recruitment Limited. Due to high application volume, responses may be delayed. If you haven\’t heard within 3 working days, your application may be unsuccessful.

Contact/Further Information

If interested, or for further inquiries, please use the contact details below:

Job Title: System Administrator – 5401

Job Reference: 5401

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Contact

Start Rite Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

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