Customer Service Claims Handler

Role: Customer Service Claims Handler

Location:
Liverpool

Salary:
£25,877 starting salary, plus an up to £1,500 performance-related annual bonus, paid quarterly once established within your role

Working hours: 37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, plus 1 in 5 Saturdays

About the role:

In the role of Customer Service Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey

What you will be doing:

To work as a team to proactively manage a portfolio of customer repair claims through to settlement

To ensure that complete and thorough indemnity investigations are carried out on all claims

Work closely with suppliers to fulfil customers\’ needs during their claims journey

Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect

Accurate