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For Companies At a Glance
- Tasks: Lead a vibrant team in delivering exceptional food and beverage experiences.
- Company: Join the Thistle Marble Arch, a stylish 4-star hotel near Oxford Street.
- Benefits: Enjoy flexible work options, wellness support, and exciting discounts.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: Experience in customer service and a passion for hospitality are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you'll be doing
Working in Food & Beverage can be fast-paced, but there's nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently. Your role extends beyond just management—you'll help your team deliver extraordinary experiences for our guests, whether it's recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You're not just a team leader; you're a key reason our guests return time and again.
What you'll bring
- Experience in a customer-facing role within Food & Beverage.
- A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
- Ability to thrive in a public-facing role, engaging with guests and team members alike.
- A natural ability to connect with others and foster meaningful relationships.
- A relaxed and approachable demeanor that encourages positive interactions.
- Precision in your work, ensuring every aspect of the guest experience is perfect.
- A demonstrated desire to pursue a fulfilling career in hospitality.
- Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.
If you're excited about creating extraordinary experiences and leading a team that truly cares, we'd love to hear from you.
What you'll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our ‘People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest-Free Loans – Season ticket loans to make commuting easier.
Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Our Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
Recognition & Community – We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People' Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Fun, inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
F&B Team Leader employer: Thistle Hotel Marble Arch
Contact Detail:
Thistle Hotel Marble Arch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Leader
✨Tip Number 1
Familiarise yourself with the local area and attractions around Marble Arch. Being knowledgeable about nearby restaurants, shops, and entertainment options will help you engage with guests and provide them with valuable recommendations.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you successfully managed a team or improved service quality. Highlighting specific examples can demonstrate your ability to guide and motivate others in a fast-paced environment.
✨Tip Number 3
Prepare to discuss how you handle challenging situations with guests. Being able to articulate your approach to problem-solving and maintaining a positive atmosphere will show that you are equipped to lead a team while ensuring guest satisfaction.
✨Tip Number 4
Emphasise your commitment to continuous learning in hospitality. Mention any relevant training or courses you've completed, as well as your enthusiasm for further development, which aligns with our focus on career growth at StudySmarter.
We think you need these skills to ace F&B Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food & Beverage Team Leader. Highlight your relevant experience in customer-facing roles and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your ability to lead a team, deliver exceptional service, and create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to continuous learning. Use specific examples from your past experiences to demonstrate how you can contribute to the team at Thistle Marble Arch.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Thistle Hotel Marble Arch
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns with the company's commitment to extraordinary service.
✨Demonstrate Team Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate others, resolve conflicts, and ensure that everyone works cohesively to deliver excellent service.
✨Know the Menu and Local Area
Familiarise yourself with the hotel's dining options and local attractions. Being able to recommend dishes or share local tips will show your commitment to enhancing the guest experience and your readiness for the role.
✨Emphasise Communication Skills
Since the role involves engaging with both guests and team members, be prepared to discuss how you effectively communicate in various situations. Provide examples of how you've built relationships and fostered a positive atmosphere in previous roles.
