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For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Join Unite Students, the UK's largest student accommodation provider since 1991.
- Benefits: Enjoy a bonus, 25 days holiday, health perks, and a generous pension scheme.
- Why this job: Make a real impact while being celebrated for your individuality in a supportive culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Must pass a basic criminal record check before starting.
The predicted salary is between 10000 - 14000 £ per year.
Overview
Customer Experience Team Member
Location: Loughborough
Salary: £25,164 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling us home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping us safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
Safeguarding: As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be borne by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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Customer Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to inclusion and community will help you align your responses during any interviews or conversations, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Since the role involves interacting with students and planning events, having specific stories ready will demonstrate your experience and enthusiasm for the position.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experiences where you successfully managed multiple tasks or events. This will highlight your ability to thrive in a varied role like the Customer Experience Team Member.
✨Tip Number 4
Engage with Unite Students on social media or through community events. Building connections with current employees or participating in discussions can give you insights into the company culture and make your application stand out.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight your ability to provide excellent customer service and your enthusiasm for engaging with students.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise your communication skills, organisational abilities, and any previous experience in customer service or event planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific examples of how you have positively impacted others in previous roles, and express your excitement about contributing to the student community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively interacted with others, especially in customer service roles.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about how you would handle student inquiries or resolve issues.
✨Highlight Organisational Skills
Since the role involves planning events and managing time effectively, be ready to discuss your organisational skills. Provide specific examples of how you've successfully managed multiple tasks or events in the past.
✨Embrace Inclusivity
Unite Students values diversity and inclusion. Be prepared to talk about your understanding of these concepts and how you can contribute to creating an inclusive environment for students and staff alike.
