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- Tasks: Support instructors and learners to ensure exceptional experiences at courses and events.
- Company: BrainStation is a leader in digital skills training, empowering over 100,000 professionals since 2012.
- Benefits: Enjoy flexible working hours, remote work options, and a culture of learning and development.
- Why this job: Join a vibrant community, enhance your skills, and make a real impact in the tech world.
- Qualifications: Bachelor’s degree or equivalent, with 1-3 years in a customer-facing role and strong communication skills.
- Other info: We value diversity and are committed to equal opportunity for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
The Experience Coordinator is responsible for delivering an exceptional, seamless experience for our courses and events. Instructors, speakers, and learners will be in contact with you on a daily basis - your role is to support them throughout this process and ensure their experience is exceptional throughout their entire journey.
Responsibilities
- Work with the Experience Lead to execute the best experience for BrainStation courses and events
- Coordinate logistics with campus operations and marketing teams for both in-person and online experiences
- Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset
- Track and report data and feedback to measure course and event success
- Conduct student onboarding and course preparation to ensure a smooth handoff to Instructors for course delivery
- Collaborate in creating programs and strategies that build the BrainStation community, for both industry experts and learners
- Resource event panelists for BrainStation events, building connections with industry experts
- Participate in the tech community and build the BrainStation brand beyond the campus
Requirements
- Bachelor’s degree or equivalent experience
- 1-3 years experience in a customer or client-facing role
- Strong attention to detail
- Thrives in a fast-paced environment
- Willing to try new things and pivot as needed
- Professional verbal and written communication skills, including public speaking experience
- A dedication to providing the best customer service and experience
- Willingness to help out where needed in all facets of the organisation
- A passion for learning new skills
Perks and Benefits
- Retirement Planning
- Socials, Outings & Retreats
- Culture of Learning & Development
- Flexible Working Hours
- Work from Home Flexibility
BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
Experience Coordinator London employer: BrainStation Inc.
Contact Detail:
BrainStation Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Coordinator London
✨Tip Number 1
Familiarise yourself with BrainStation's courses and events. Understanding the specifics of what we offer will help you engage more effectively with instructors and learners, showcasing your genuine interest in enhancing their experience.
✨Tip Number 2
Network within the tech community and attend relevant events. Building connections with industry experts can give you insights into what makes a great experience and may even lead to recommendations that could boost your application.
✨Tip Number 3
Demonstrate your customer service skills in real-time scenarios. Consider volunteering or taking part in events where you can practice coordinating experiences, as this will provide you with practical examples to discuss during interviews.
✨Tip Number 4
Showcase your adaptability by sharing experiences where you've successfully pivoted in fast-paced environments. This will highlight your ability to thrive under pressure, which is crucial for the Experience Coordinator role.
We think you need these skills to ace Experience Coordinator London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Experience Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in customer service or event coordination. Provide specific examples of how you've delivered exceptional experiences or improved processes in past positions.
Showcase Communication Skills: Since the role requires strong verbal and written communication skills, include examples of your public speaking experience or any relevant presentations you've conducted. This will demonstrate your ability to engage with instructors, speakers, and learners effectively.
Express Your Passion for Learning: Mention any personal experiences with lifelong learning, such as courses or workshops you've attended. This aligns with BrainStation's values and shows your commitment to continuous improvement, which is essential for this role.
How to prepare for a job interview at BrainStation Inc.
✨Show Your Passion for Learning
Since the role is all about enhancing the learning experience, make sure to express your enthusiasm for continuous learning. Share any relevant experiences you've had with courses or events, especially those related to BrainStation's offerings.
✨Demonstrate Attention to Detail
As an Experience Coordinator, attention to detail is crucial. Prepare examples from your past roles where your meticulousness led to successful outcomes, whether in logistics coordination or customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a last-minute change in event logistics. Think through potential scenarios and how you would ensure a seamless experience for instructors and learners.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this role. Be ready to discuss your experience in public speaking or any instances where effective communication made a difference in your previous jobs.
