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- Tasks: Provide 2nd Line and Desktop Support to 1000-1250 users in Bristol.
- Company: Join a leading Managed Services Provider in the tech industry.
- Benefits: Competitive salary up to £32K and hands-on experience with cutting-edge technology.
- Why this job: Gain valuable technical skills while supporting a major UK firm in a dynamic team environment.
- Qualifications: Self-motivated individuals with a passion for IT support and troubleshooting.
- Other info: Opportunity to work onsite and engage with diverse technologies.
The predicted salary is between 19200 - 28800 £ per year.
2nd Line Support Technician, Windows, Bristol to £32K A leading Managed Services Provider is looking to recruit a 2nd Line IT Support Technician to work in their client’s offices located in Bristol. As part of a team of dedicated technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1000 to 1250 users – covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK’s largest firms within their industry, this role combines both end-user support with more technical hands-on troubleshooting. The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. You will be based onsite in our client’s office in Bristol. As part of a team of two onsite technicians, you’ll respond to incidents and requests via a modern IT Support System in line with company SLA’s and ensure documentation is up to date. You’ll troubleshoot Desktops/Laptop, telephony, network and printing errors, investigate software issues and carry out daily checks. You’ll also ensure that the computers you’re responsible for are complaint with Cyber Essential Plus as well as installing and configuring hardware, software and mobile devices. You’ll also have the opportunity to carry out server-based tasks and gain insight into infrastructure-based technology. About you: The successful 2nd Line IT Support Technician will need to be self-mo…
2nd Line Support Technician employer: Ascend Consulting
Contact Detail:
Ascend Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows operating systems and common troubleshooting techniques. This will help you speak confidently about your experience during the interview.
✨Tip Number 2
Highlight any previous experience you have in a similar support role, especially if you've worked with a large user base. Be ready to share examples of how you resolved complex issues efficiently.
✨Tip Number 3
Since this role involves working closely with a team, be prepared to discuss your teamwork skills. Think of instances where you collaborated with others to solve problems or improve processes.
✨Tip Number 4
Research the company and its clients to understand their industry better. This knowledge can help you tailor your responses and show that you're genuinely interested in the position and the organization.
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line Support and showcases your technical skills with Windows, hardware, and software troubleshooting. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your passion for IT support and your ability to work in a team. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's success.
Showcase Technical Skills: In your application, be sure to detail your technical skills, especially those related to desktop support, network troubleshooting, and compliance with Cyber Essentials Plus. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Ascend Consulting
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows and other relevant technologies. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on expertise.
✨Understand the Company’s Environment
Research the Managed Services Provider and their client base. Familiarize yourself with the types of hardware and software they use, as well as their approach to IT support. This knowledge will help you tailor your responses during the interview.
✨Emphasize Team Collaboration
Since you'll be working closely with other technicians, share examples of how you've successfully collaborated in a team setting. Discuss your communication skills and how you handle conflicts or challenges within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice answering scenario-based questions where you need to troubleshoot a technical issue or prioritize multiple requests. This will showcase your critical thinking and prioritization skills.
