Strategic Onboarding Manager

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Evermile is a London-based software company on a mission to build a better future for local retailers. Our platform automates 70% of retailers\’ most time-consuming operational tasks – from order management and delivery coordination to customer support – so retailers can focus on growth, not admin.

Today, Evermile serves thousands of businesses across the UK , including names like Ottolenghi, Cutter & Squidge, CakeBox, and ByRotation, helping them save time, cut costs, and deliver exceptional customer experiences.

Evermile is a London-based software company on a mission to build a better future for local retailers. Our platform automates 70% of retailers\’ most time-consuming operational tasks – from order management and delivery coordination to customer support – so retailers can focus on growth, not admin.

Today, Evermile serves thousands of businesses across the UK , including names like Ottolenghi, Cutter & Squidge, CakeBox, and ByRotation, helping them save time, cut costs, and deliver exceptional customer experiences.

Why Join Evermile?

• Growth opportunities – Be part of our expansion, with the potential to lead and scale our onboarding team.
• Make an impact – Shape the onboarding experience and help retailers unlock Evermile’s full value from day one.
• Collaborative culture: Work with a passionate, driven team focused on customer success and business impact.

What you\’ll do

We’re looking for a strategic and hands-on Onboarding Manager to own the end-to-end onboarding experience for our Strategic Retail Customers. You will be responsible for ensuring a seamless transition from sales to full adoption, helping merchants integrate Evermile into their daily operations and achieve measurable success.

• Develop structured onboarding plans – Design and execute tailored onboarding plans with clear milestones and success metrics.
• Lead implementations from start to finish – Oversee the full onboarding process, including technical integrations, operational setup, testing, and go-live execution.
• Act as the primary point of contact – Build trusted relationships with key stakeholders, ensuring alignment and a high level of engagement throughout the onboarding process.
• Solve problems and remove roadblocks – Identify and address integration challenges and adoption bottlenecks, collaborating with internal teams to drive solutions.
• Train and empower customers – Conduct in-depth workflow consultations, training sessions, and best practice recommendations to help merchants maximise automation and streamline their operations.
• Monitor adoption and success metrics – Track onboarding progress, platform engagement, and key performance metrics to ensure long-term retention.
• Shape and refine our onboarding process – Continuously improve onboarding strategies, creating documentation, playbooks, and scalable frameworks.

What we’re looking for Experience

• 3–7 years of experience in Onboarding, Implementation, Customer Success, or Account Management in a SaaS company.
• Proven experience leading complex projects involving technical integrations, operational setup, and testing.

Skills

• Exceptional interpersonal and communication skills, with the ability to build and manage relationships across senior executive stakeholders and store-level teams.
• Strong project management skills, with the ability to juggle multiple priorities, define and meet timelines, and drive both internal and external alignment to achieve goals.
• Strategic thinker with problem-solving skills and the ability to align customer goals with Evermile’s solutions.

Attributes

• Entrepreneurial mindset with a proactive approach to customer management and project execution.
• Adaptability and the ability to wear multiple hats, managing technical, operational, and relationship-building tasks simultaneously.
• Proven ability to thrive in a dynamic, high-growth environment, navigating ambiguity and driving results.

If you\’re excited about helping local businesses succeed and want to be part of a dynamic, fast-growing team, we’d love to hear from you. Apply now and make an impact at Evermile!

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