Client Account Manager

Overview

Can you maintain large accounts, workloads and genuinely build human relationships? This role is based in Doncaster.

We want to ensure we get the right fit for our client — if you cannot uphold and nurture client relationships whilst being commercially alert, we want to hear from you.

Responsibilities

• Serve as the main point of contact for clients, providing excellent customer service and addressing their enquiries and concerns
• Maintain client records and ensure accurate and up-to-date information
• Coordinate client appointments and meetings, including scheduling and sending reminders
• Assist with data entry tasks, ensuring accuracy and completeness of information
• Perform general administrative duties such as filing, scanning, and organising documents
• Utilise computerised systems and software to manage client information and generate reports
• Handle phone calls professionally, using proper phone etiquette at all times

Experience

• Front facing B2B or B2C Experience
• Proficient in data entry and computer skills, including knowledge of Microsoft Office (Excel and Word)
• Strong organizational skills with the ability to prioritise tasks and meet deadlines
• Excellent attention to detail and accuracy in handling client information
• Effective communication skills, both written and verbal
• Ability to work independently as well as collaboratively in a team environment