Veterinary Receptionist (Maternity Leave)

Veterinary Receptionist (Maternity Leave)

The Part You’ll Play

At our veterinary clinic, we provide comprehensive pet care services. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.

About Us

Easipetcare Derby is a well-established practice with a large client base. It has great facilities including 4 consult rooms, a separate cattery, kennel and isolation ward, x-ray and ultrasound, theatre and prep room with an in-house laboratory. The practice is situated close to local amenities. The practice is easily accessible with free car parking. It has excellent transport links, including the A52 and M1, and is a 30-minute walk from the train station where you can get a direct train to London.

You will work alongside, and be supported by a great team of vets, nurses and support staff in this fast-paced environment.

Your duties will include:

• Greet clients and their pets with a friendly and professional demeanour
• Schedule appointments and manage the appointment calendar
• Answer phone calls, emails, and other inquiries from clients
• Collect and update client information in the computer system
• Assist with filing and organising paperwork
• Process payments for services rendered, end of day banking

Our ideal candidate will have:

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Passion for working with animals and their owners
• Able to work well within a team and independently
• Strong organisational skills and attention to detail
• Ability to multitask and prioritise tasks effectively
• Knowledge of basic computer applications (e.g., Microsoft Office)

This is a full time role working 40 hours per week Monday-Friday covering shifts between 8am-6:30pm. We also require Saturday morning working 9am-12:30pm on a rota basis with TOIL, and bank holiday cover.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
• Discounted staff pet care

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