Support Advisor

Contract Type: Fixed-Term Contract (FTC) for 6 months.

Availability: Must be available to start working within the next 2 weeks.

As eProcurement Support Advisor you will be responsible for delivering technical and user support for our cloud-based procurement system, Pi. This role ensures system efficiency, supports users through training and troubleshooting, and helps drive continuous improvement. Acting as a key liaison between internal teams and suppliers, the Advisor plays a key role in maintaining a high-quality user experience and aligning system functionality with business goals.

Key Responsibilities

• First-Line Support: Provide initial assistance to clients and suppliers across multiple countries, supporting the eProcurement team with day-to-day tasks.
• Issue Resolution: Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary.
• Client Communication: Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients.
• System Support: Troubleshoot Pi-related issues, maintain system integrity, and manage user accounts and workflows.
• Data Quality: Regularly review and maintain the accuracy of procurement data, identifying and resolving inconsistencies.
• File Processing: Evaluate and process supplier data files, ensuring they meet format and content standards. Provide clear guidance on resubmissions for non-compliant files.
• Training & Documentation: Deliver training sessions and maintain support materials such as user guides and FAQs.
• Collaboration: Work closely with the wider Avendra International team to understand and resolve reported issues.
• Compliance & Security: Uphold data privacy standards (e.g., GDPR) and manage user permissions.
• Continuous Improvement: Analyze support trends, recommend system enhancements, and contribute to ongoing process optimization.

Skills

• Exceptional Customer Service: Demonstrates a professional and friendly manner in all client interactions.
• Meticulous Attention to Detail: Ensures accuracy and thoroughness in all tasks.
• Proficiency in Microsoft Office: Skilled in using Outlook, Excel, and Word for various business needs.
• Data Processing Expertise: Capable of efficiently handling and analyzing large volumes of data.
• Effective Communication: Strong verbal and written communication skills for clear and concise information sharing.
• Collaborative Team Player: Works well within a team, fostering a cooperative and supportive environment.
• Highly Organized: Maintains a methodical approach to tasks, ensuring efficiency and order.
• Analytical and IT Savvy: Possesses strong analytical skills, numerical proficiency, and IT literacy.