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For Companies At a Glance
- Tasks: Be the go-to person for tech issues, helping users with Windows OS and O365.
- Company: Join a leading manufacturing and construction firm that values internal growth.
- Benefits: Enjoy a competitive salary, flexible hours, and potential remote work options.
- Why this job: Great chance to learn and grow in a supportive team environment.
- Qualifications: Experience in a service desk role and good IT support skills are essential.
- Other info: Willingness to learn new systems is key; UK citizenship required.
The predicted salary is between 20000 - 30000 £ per year.
Service Desk Analyst – Derbyshire
- Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally.
- £25,000 salary (negotiable), on site in Derbyshire (6am-2pm, 9am-5pm, 11am-7pm (work remotley))
- To apply call 01244 567 930 or email dave.henderson@searchability.com
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Who are we?
Our client are an industry leader, nationwide within the manufacturing and construction industries. You will be joining a growing service desk team who look after the needs of hundreds of users. They are keen to promote from the bottom up and promote internally so if you are keen to be part of a growing company already leading the way then please apply below.
What will you be doing?
You will be the first port of call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential.
What you need….
- Experience of a Service Desk environment.
- Good skills with IT support in general.
- Windows OS
- Active Directory
- O365 (preferred)
- A solid understanding of network and network troubleshooting. (prefered)
- Good communication skills.
- Be able to get to site.
- UK citizenship.
To apply….
Please either apply through this advert or emailing me directly via David.henderson@searchability.com. For further information please call me: 07833 460 873. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS – Windows, First Line, O365, Communication, Active Directory
Service Desk Analyst employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, O365, and Active Directory. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your communication skills, as you'll be the first point of contact for users experiencing technical issues. Practising how to explain complex IT concepts in simple terms can help you stand out as a candidate who can effectively assist users.
✨Tip Number 3
Research the company and its culture, especially their focus on internal promotions. Being able to articulate why you want to grow within the company and how you align with their values can make a strong impression during your discussions.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about common service desk challenges and how you would approach resolving them, showcasing your problem-solving skills and willingness to learn.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a service desk environment. Emphasise your skills with Windows OS, O365, and Active Directory, as these are key requirements for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your willingness to learn and adapt, especially regarding the bespoke system they use.
Highlight Communication Skills: Since good communication skills are essential for this role, provide examples in your application of how you've effectively communicated with users or team members in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Searchability
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows OS, O365, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a service desk environment.
✨Demonstrate Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for users facing technical problems. Practice clear and concise communication, and be ready to explain complex IT concepts in simple terms. This will show that you can effectively assist users with varying levels of technical knowledge.
✨Express Your Willingness to Learn
The company values candidates who are eager to learn, especially since they use a bespoke system. During the interview, express your enthusiasm for acquiring new skills and adapting to new technologies, which will align with their internal promotion culture.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your genuine interest in the position and the company. Ask about the team dynamics, opportunities for growth, and how success is measured in the role. This not only helps you understand the job better but also leaves a positive impression on the interviewer.
