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- Tasks: Lead a team of Intelligence Analysts in fraud investigations and compliance.
- Company: 1st Central is a leading insurance company known for excellent service and innovative technology.
- Benefits: Enjoy flexible working, 25 days holiday, and perks like £100 off car insurance.
- Why this job: Join a vibrant team and make a real impact in fraud prevention while developing your leadership skills.
- Qualifications: Experience in claims fraud investigation and proven leadership skills are essential.
- Other info: Hybrid work model with 4 days from home and 1 day in the office weekly.
The predicted salary is between 40000 - 42500 £ per year.
Location: Haywards Heath
Salary: £40,000 – £42,500, depending on experience
Department: Customer & Operations
We\’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with excellent service. We also pride ourselves on our awards, including Insurance Employer of the Year at the British Insurance Awards 2024, and our impressive Glassdoor score!
We\’re seeking a Fraud Team Leader – SIU (Specialist Investigation Unit) based in Haywards Heath, West Sussex to lead our team of Intelligence Analysts and oversee our counter fraud services on a 12-month FTC. If you\’re ready for this challenge, step right up!
You will lead investigations into claims and policies, ensuring compliance with company protocols while developing a cutting-edge intelligence model. Your leadership will be vital in shaping our strategic direction and maintaining our competitive edge. Responsibilities include managing complex intelligence requests, conducting one-on-one meetings, appraisals, managing absences, coaching, and maximizing team potential through training and development.
Core skills required:
Driven: Comfortable working in a fast-paced environment
Organised: Strong organisational and time-management skills
Communication: Ability to share findings clearly and concisely with team members and other departments
Leadership: Experience leading, inspiring, and coordinating a team of Intelligence experts
Investigative: Significant experience in claims fraud investigation
Enjoy flexible working! Initially, you\’ll spend a couple of weeks in the office for onboarding and training. Afterwards, benefit from a hybrid schedule with 4 days working from home and 1 day in the office weekly. More office time? That\’s fine too!
If you are a strategic thinker passionate about intelligence and leadership, we\’d love to hear from you!
What we offer:
Salary from £40,000 – £42,500 depending on experience
Monday to Friday, no weekends!
25 days holiday plus 8 bank holidays and an extra \’You\’ day off for personal occasions or relaxation
Supportive team environment
£100 off your car insurance
Vibrant, busy workplace
Responsibilities include:
Delivering the counter fraud services business plan and meeting KPIs and SLAs
Providing regular reports to the Intelligence Manager
Handling complex queries and supporting team members
Managing staff performance, conducting reviews, and addressing employee issues
Recruitment, training, and development of team members
Improving departmental procedures related to claims fraud investigations and intelligence
Ensuring accurate recording and processing of intelligence, maintaining data security
Uploading intelligence to systems promptly
Representing the company as a witness in police and court cases
Ensuring team compliance with TCF principles
Collaborating with other teams to ensure best practices
Experience & skills:
Strong motor fraud background, including claims and policy fraud
Experience developing fraud strategies and initiatives
Proven leadership and performance management skills
Excellent verbal and written communication skills
Negotiation and influencing abilities
Effective time management and prioritisation
Motivational leadership in high-pressure environments
Problem-solving with a logical approach
Numeracy and literacy skills
Cert CII or ACFS/ACFTECH qualification (advantageous)
Behaviours:
Commercially focused
Self-motivated and enthusiastic
Decisive and proactive
Organised with attention to detail
Independent and team-oriented
Flexible and positive attitude
Confident presenting complex information clearly
Driven to meet performance targets and improve business outcomes
What we offer you:
Our people are our priority. We provide an energetic, supportive, and inspiring workplace. Benefits include:
Comprehensive perks detailed in full on our website
Flexible bank holidays observing personal festivals
Paid volunteering days
Electric Car Scheme
Flexible working arrangements with core hours
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Fraud Team Leader (12 Month Fixed Term Contract) employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Team Leader (12 Month Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the latest trends in fraud investigation and counter-fraud strategies. This will not only help you understand the role better but also allow you to discuss relevant topics during your interview, showcasing your knowledge and enthusiasm for the position.
✨Tip Number 2
Network with professionals in the insurance and fraud investigation sectors. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare specific examples of your leadership experience and how you've successfully managed teams in high-pressure environments. Be ready to discuss how you’ve motivated team members and improved performance, as these are key aspects of the Fraud Team Leader role.
✨Tip Number 4
Research 1st Central’s company culture and values. Understanding what they prioritise will help you align your responses during the interview, demonstrating that you’re a good fit for their team and committed to contributing positively to their work environment.
We think you need these skills to ace Fraud Team Leader (12 Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud investigation and leadership. Use specific examples that demonstrate your ability to manage teams and handle complex cases, as these are key aspects of the Fraud Team Leader role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance industry and your strategic thinking skills. Mention how your background aligns with the responsibilities outlined in the job description, particularly in developing fraud strategies and leading teams.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application logically to demonstrate your organisational skills.
Highlight Relevant Qualifications: If you have any qualifications like Cert CII or ACFS/ACFTECH, be sure to mention them prominently in your application. These credentials can set you apart from other candidates and show your commitment to professional development in the field.
How to prepare for a job interview at First Central Services
✨Showcase Your Leadership Skills
As a Fraud Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and develop team members.
✨Highlight Your Investigative Experience
Make sure to discuss your background in claims fraud investigation. Be ready to share specific cases where you identified fraud and the strategies you implemented to resolve them.
✨Communicate Clearly and Concisely
Given the importance of communication in this role, practice articulating your thoughts clearly. Use straightforward language to explain complex concepts, as you will need to convey findings to both your team and other departments.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks effectively. Share examples of how you've handled multiple responsibilities in a fast-paced environment, ensuring that you meet KPIs and SLAs.
