Property Services Keyworker - AASC (Asylum)

Property Services Keyworker

Job Description

This post is 24 hours per week with an additional hours of up to 39 per week.

Main Purpose

To provide high quality housing related services to asylum seekers accommodated by the Home Office.

Specific Tasks

Assist asylum Seekers move in to dispersed accommodation throughout Hull provided by Target Housing

Induct tenant in to Target Housing accommodation. Explaining House rules and terms of occupancy agreement.

Assist tenants with GP registration in their local area. Offer support with any urgent health care needs by contacting relevant local services.

Provide tenant with details of local service that offer help and support to Asylum seekers.

Provide details of local education providers including English classes.

Ensure tenants have access to correct cash funds.

Support clients to understand their rights and responsibilities under their accommodation arrangements.

Carry out regular visits (twice Monthly) to ensure the accommodation is good general repair and complete a welfare visit.

Report other maintenance issues within Target Housing accommodation.

Ensure visits and events are properly recorded (and signed where necessary) and copied to relevant officers in the organisation.

Build links with external organisations providing services to asylum seekers and refugees to maintain constructive working relations so that clients’ needs are met.

Serve Tenants with NTQ when the accommodation arrangements come to an end. Assist the tenants to find alternative accommodation with local authority or private rental.

Close cases accordingly with service delivery procedures and contractual obligations

General Tasks

Attend and participate in training sessions or activities as required.

Participate in team meetings and supervision as required.

Perform other such duties as may be required to further the aims of Target Housing.

Adhere to all of Target Housing’s policies and procedures and in particular our Equal Opportunities, Confidentiality and Health and Safety policies.

Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person Specifications

• Experience of providing support to vulnerable people in a housing environment.

• Good understanding of challenges ethnic minorities may face.

• Understanding of immigration regulations and the asylum seeking process (Desirable).

• Understanding of Child Protection legislation in the UK

• Knowledge of Health and Safety in accommodation

• No criminal records

• Full British Clean Driving License

• Satisfy Immigration and rights to work in the UK.

Competences

Customer Focus (Critical)

Communication and Influence (Critical)

Team Working (Critical)

Integrity (Very Important)

Confidence & Judgment (Very Important)

Planning & Organising (Important)

Technical (Important)

There are many great reasons to join our team!

· Great opportunities for career development

· Mileage Compensation

· Membership to Westfield Health & lifetime financial

· 28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment – pro rata

· Company pension scheme

· Enhanced sick pay

· Flexitime

· Free Parking

· Paid for Enhanced DBS check

· A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity & Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about the role, please get in touch with eliza.wan@targethousing.org.uk

We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!

Closing Date: Friday23rd MAY 2025

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