Implementation Specialist - 9 month FTC

At Point of Rental Software, the Implementation Specialist (IT/Tech) is responsible for implementing company software, configuration of add-on products, advising on best practice internally and externally. As an Implementation Specialist (IT/Tech), you will be required to assist in complex infrastructure design, write and update technical documentation, and be a key figure in our external customer business.

Key Technical Skills

• Knowledge and understanding of at least one or more Cloud Solutions for virtualization, SQL Server, Backup protocols and procedures, Web Server Hosting, Microsoft Azure, Google Compute Engine, Amazon Web Services.
• Advanced knowledge of the Windows Server operating system. Features such as Remote Desktop Server, Remote Desktop Server Farms, Terminal Services, and other advanced windows features are required.
• Advanced knowledge of Virtual Machine hosting and management.
• Advanced knowledge of IIS, Port Forwarding, VPN, RDS and Web API.
• POP/SMTP Email setup with Google Gmail, Microsoft O365, and other providers.
• Advanced knowledge of Microsoft SQL Server deployment methods. Knowledge of the TSQL program language for automation purposes.
• Windows (7,8,10 and 11) and Firewall configuration.
• Knowledge of the software development process. The ability to interact with developers for the betterment of the software.
• DOS BATCH, PowerShell or .Net programming or equivalent programming experience.

Key Soft Skills

• To be able to interact with Technical and Non-Technical front-end and back-end users.
• Team player who is always available, patient and helpful.
• Excellent communicator who can pick-up the phone to explain the requirements to a non-technical customer or attend customer facing calls to discuss high level back end configuration.
• Advanced documentation skills for protocol, procedures, and process so the documents can be consumed by non-technical front-end users as well as technical back-end users.
• Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience).

Advantageous Skills

• Hire Industry experience.
• Point-of-Rental Software end-user experience.
• AWS certification (Cloud Practitioner, Operations, etc.).
• Microsoft Certified Professional/Administrator.

Please note that job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

EPIC Core Values

• Empowering – We equip our teammates, customers, and communities to reach their full potential. We foster confident autonomy to resolve issues and discover new ideas by investing in continuing education, promoting an atmosphere of open questioning and active listening, and defining a wide boundary of trust.
• Principled – We are committed to creating an environment of authenticity, honesty, and openness. Our actions demonstrate conviction and purposeful intention in the way we interact with our teammates, customers, and communities.
• Innovative – We are trailblazers, committed to constant innovation in everything we do for our team, our customers, and our communities. We relentlessly strive to identify opportunities and surmount future challenges to ensure success.
• Caring – We authentically care about our teammates, customers, and communities. By supporting and mentoring them to be their best, we empower and encourage them to serve others with the goal of making the world a better place.