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- Tasks: Join our team as a Processing Officer, handling customer inquiries and providing top-notch service.
- Company: We're a dynamic company in Borehamwood, focused on delivering exceptional customer care.
- Benefits: Earn £15.00 per hour with flexible work options after training—3 days in-office, 2 from home!
- Why this job: This role offers hands-on experience in customer service and a chance to make a real impact.
- Qualifications: No specific qualifications required, just a passion for helping others and great communication skills.
- Other info: Immediate start available—apply now to kickstart your career!
Are you looking for a temporary customer service role based in Borehamwood? I am working on behalf of my client that is looking for a customer focused person to join their team during this busy time. They are paying £15.00 per hour, the role is 36 hours a week, initially it will be based in the office but once you confident with the role you are able to work 3 days in the office and 2 from home. This role would include but is not limited to: Dealing with all enquires received by phone, email or other channels. Following enquiries through to completion wherever possible and delivering the service to the best possible standards of customer care. To provide a range of administrative support to the team. Provide a comprehensive processing service to the department Dealing with enquiries effectively and efficiently from the public by telephone, email or face to face. To take and process payments To scan all documents appropriate to the role and the department. Maintenance of filing and archiving records in relation to the department process To administer the processing and submitting for authorisation purchase orders and invoices via the in house system.To contact customers on a variety of matters as directed, including return calls in response to the outcome of enquiries. If you feel this role is for you please apply straight away as this will be an immediate start. Brook Street NMR is acting as an Employment Business in relation to this vacancy
Processing Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Processing Officer
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Understanding how to handle various inquiries and complaints will help you demonstrate your customer-focused approach during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with customers through different channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Research the company and its services. Knowing what they offer and their customer service philosophy will allow you to tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Be prepared to discuss your organizational skills. Since the role involves administrative support and maintaining records, highlighting your ability to stay organized and manage multiple tasks will be crucial.
We think you need these skills to ace Processing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administrative skills. Use keywords from the job description to demonstrate that you understand the role.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer-focused approach and ability to handle enquiries efficiently. Mention your adaptability to work both in the office and remotely.
Showcase Communication Skills: In your application, provide examples of how you've effectively dealt with customer enquiries in the past. Highlight your ability to communicate clearly via phone, email, and face-to-face.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street
✨Show Your Customer Service Skills
Since the role is customer-focused, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Attention to Detail
This position involves processing payments and maintaining records. Be ready to discuss how you ensure accuracy in your work and any systems or methods you use to stay organized.
✨Familiarize Yourself with Common Enquiries
Research common customer service inquiries related to the role. This will help you answer questions confidently and show that you're proactive about understanding the job requirements.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools you'll be using, and the training process. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
