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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join Four Seasons, a luxury brand known for exceptional service and a supportive culture.
- Benefits: Enjoy free meals, complimentary hotel stays, and career development opportunities.
- Why this job: Be part of a team that values connection and creates lasting impressions in a beautiful setting.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Flexible shifts available, including weekends and holidays, with a focus on wellness trends.
The predicted salary is between 24000 - 36000 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that enabling our people to deliver exceptional guest experiences starts with a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions, stemming from our belief that life is richer when we connect with people and the world around us.
About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes from London, Four Seasons Hotel Hampshire offers a welcoming home away from home. Surrounded by 500 acres of bucolic landscape, our hotel provides an unrivalled escape with access to nature, wildlife, and outdoor experiences. Our facilities cater to guests with seasonal food and drink options, spa treatments, pop-ups, and event spaces featuring sustainable innovations. The hotel is located just 10 minutes from Fleet and Farnham, and 45 minutes from London. It offers a variety of restaurants focusing on local produce, banqueting for 200 guests, and 24-hour room service, providing guests with a range of options.
Role Overview: As a Spa Receptionist, you will play a key role in delivering an exceptional experience from the moment guests arrive. Your responsibilities include creating a welcoming environment, managing bookings, and supporting the smooth operation of the spa.
Key Responsibilities:
- Warmly welcome all guests and provide exceptional customer service throughout their spa visit.
- Manage spa bookings, inquiries, and payments via phone, email, and in person.
- Maintain accurate records of reservations, client preferences, and treatment schedules.
- Assist with guest check-in/check-out and provide information on spa services and facilities.
- Liaise with therapists and the spa team to ensure a seamless and personalized guest experience.
- Keep the spa reception and retail areas clean, organized, and inviting.
- Promote spa products and services to enhance guest wellness and satisfaction.
Candidate Profile:
- Previous experience in a front-of-house or customer service role, ideally in luxury hospitality or wellness.
- Excellent interpersonal and communication skills.
- Ability to stay calm, professional, and efficient in a fast-paced environment.
- Strong organizational and administrative skills.
- Knowledge of spa treatments and wellness trends is advantageous.
- Proficiency with spa booking systems and basic IT skills.
- Flexible availability, including weekends, holidays, and varying shifts.
What We Offer:
- Training and career development opportunities.
- Hotel service charge.
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort worldwide based on service length.
- Free meals at Henry's during shifts, including fruits, coffee, and tea.
- Shuttle bus service between Fleet and Church Crookham.
- Holiday entitlement increases with service, up to 33 days.
- Bupa dental plan after 6 months of employment.
- Opportunities for a successful career with global potential.
- Free uniform dry cleaning.
- Annual employee parties and various social, charitable, and sporting events.
- Access to Wagestream for salary advances.
- Employee recognition programs.
Spa Receptionist employer: Four Seasons Hotel and Resorts Gruppe
Contact Detail:
Four Seasons Hotel and Resorts Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with Four Seasons' values and culture. Understanding their commitment to exceptional guest experiences and employee satisfaction will help you align your approach during interviews and interactions.
✨Tip Number 2
Highlight any previous experience in luxury hospitality or wellness environments. Be ready to share specific examples of how you've provided outstanding customer service, as this is crucial for the Spa Receptionist role.
✨Tip Number 3
Demonstrate your knowledge of spa treatments and wellness trends. Being able to discuss popular services or products can show your passion for the industry and your ability to promote spa offerings effectively.
✨Tip Number 4
Prepare to showcase your organisational skills. Since managing bookings and maintaining records is a key responsibility, think of ways you've successfully handled similar tasks in past roles to illustrate your capabilities.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and candidate profile. Tailor your application to highlight how your experience aligns with the requirements of a Spa Receptionist.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and wellness. Mention specific experiences that demonstrate your ability to create a welcoming environment and manage bookings effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in front-of-house or customer service, particularly in luxury hospitality or wellness settings. Use bullet points to clearly outline your achievements and skills relevant to the position.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a role that involves managing guest experiences.
How to prepare for a job interview at Four Seasons Hotel and Resorts Gruppe
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Be prepared to share specific examples from your previous roles where you went above and beyond for a guest or client. This will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with Spa Treatments
Knowledge of spa treatments and wellness trends can set you apart. Research common spa services offered at Four Seasons and be ready to discuss them during the interview. This shows your genuine interest in the role and the industry.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you manage bookings and maintain records efficiently. You might even want to mention any systems or tools you've used in the past that helped streamline operations.
✨Emphasise Your Adaptability
Working in a fast-paced environment means being adaptable. Share examples of how you've successfully handled unexpected situations or changes in plans. This will highlight your ability to stay calm and professional under pressure.
