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- Tasks: Support sales by generating leads, processing orders, and ensuring customer satisfaction.
- Company: Join SLD Pumps & Power, a top UK supplier of pumps and generator rentals.
- Benefits: Enjoy a competitive salary, generous pension, stable hours, and 25 days holiday.
- Why this job: Be part of a diverse team that values innovation and employee engagement.
- Qualifications: Previous sales or customer service experience and strong administrative skills required.
- Other info: Flexible training opportunities and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
The role is a part of Carrier's company - SLD Pumps & Power which is one of the UK's leading suppliers of pumps and generator rental equipment. Currently we are looking for a Customer Service Centre Agent who will be providing sales support in our depot in Livingston.
As a Customer Service Centre Agent you will be responsible for:
- Identifying new business opportunities, generating leads, and booking appointments for the sales team.
- Generating and processing hire and sales quotations efficiently.
- Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
- Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
- Processing sales/hire orders, coordinating equipment availability, and organizing transport to meet customer timelines.
- Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
- Managing and resolving invoice queries, process suspensions, and run pre-invoice reports.
- Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.
To be successful in the role you should have:
- Previous sales or customer service experience
- Proactive approach focused on customers
- Very good administrative skills and attention to detail
- Communicative skills
- Very good command of MS Office
- Strong time management skills and ability to work with deadlines
What we offer:
- Salary based on candidate's experience
- Generous pension scheme
- Stable working hours from Monday to Friday (8-5pm)
- Paid sick leave
- 25 days of holidays + bank holidays
- Necessary trainings
Your journey with us:
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages: Initial call with our sourcing/recruitment team, Interview with the Manager.
Our commitment to you:
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence.
We're excited for you to join us and make a difference!
Customer Service Centre Agent employer: Carrier
Contact Detail:
Carrier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Agent
✨Tip Number 1
Familiarise yourself with the products and services offered by SLD Pumps & Power. Understanding the specifics of pumps and generator rental equipment will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the types of questions and situations you might encounter as a Customer Service Centre Agent.
✨Tip Number 3
Showcase your proactive approach by preparing examples of how you've identified business opportunities or improved customer satisfaction in previous roles. This will highlight your suitability for the position.
✨Tip Number 4
Research common challenges faced in customer service roles within the industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates during the interview process.
We think you need these skills to ace Customer Service Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service. Use specific examples that demonstrate your proactive approach and strong administrative skills, as these are key for the Customer Service Centre Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention your familiarity with MS Office and how you can contribute to maintaining customer satisfaction and generating leads.
Highlight Relevant Skills: In your application, emphasise your time management abilities and how you handle multiple tasks under deadlines. This is crucial for processing orders and managing customer enquiries effectively.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with SLD Pumps & Power. Mention their commitment to employee engagement and innovation, and how you align with their values of respect, integrity, and excellence.
How to prepare for a job interview at Carrier
✨Showcase Your Customer Service Skills
As a Customer Service Centre Agent, your ability to communicate effectively is crucial. Prepare examples from your previous experience where you successfully resolved customer issues or improved customer satisfaction.
✨Demonstrate Proactivity
Highlight instances where you took the initiative to identify new business opportunities or streamline processes. This will show that you have a proactive approach, which is essential for this role.
✨Familiarise Yourself with MS Office
Since strong administrative skills and a good command of MS Office are required, brush up on your Excel and Word skills. Be ready to discuss how you've used these tools in past roles to manage data or create reports.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within the organisation to demonstrate your genuine interest.
