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For Companies At a Glance
- Tasks: Join us as a Service Design Consultant, driving innovative service design from concept to reality.
- Company: Work with a leading IT consultancy focused on transforming government services.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that champions user-centric design and makes a real impact.
- Qualifications: Experience in service design and GDS standards is essential; SC Clearance eligibility required.
- Other info: Contribute to exciting projects while developing your skills in a collaborative environment.
The predicted salary is between 44000 - 66000 £ per year.
We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.
Salary - up to £55,000 per annum + Additional Benefits
Remote with occasional client visits
As a Service Designer, you will:
- Maximise the value delivered for clients from inception to real-life application of Service Design.
- Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
- Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
- Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
- Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
- Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.
Additionally, you will have opportunities to contribute to business and personal growth through:
- Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
- Internal Contribution – Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
- Learning & Development – Pursuing training and certifications to support career development and company skill demands.
Your Profile
You will bring the following skills and experience:
- Proven experience working across a service design process with minimal support.
- Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
- Ability to identify potential accessibility barriers for complex user groups.
- Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
- Ability to visualise complex services in an easy-to-understand format for varying audiences.
- A curious and inquisitive mindset with a passion for asking ‘why.’
- Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
- Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
- Ability to manage competing priorities within tight timeframes with a proactive mindset.
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
- Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
- Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).
Service Design Consultant employer: Stealth iT Consulting
Contact Detail:
Stealth iT Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Consultant
✨Tip Number 1
Familiarise yourself with the Government Digital Service (GDS) standards and principles. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to user-centric design, which is crucial for this role.
✨Tip Number 2
Network with professionals in the service design field, especially those who have experience with GDS. Engaging in conversations or attending relevant events can provide insights into the industry and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your work in service design, particularly those that showcase your ability to create user journeys and service blueprints. Being able to articulate your process and outcomes will set you apart from other candidates.
✨Tip Number 4
Stay updated on current trends in service design and digital services. Showing that you are aware of emerging technologies and methodologies can highlight your proactive mindset and passion for innovation during the interview.
We think you need these skills to ace Service Design Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Government Digital Services (GDS) and showcases your service design skills. Use specific examples that demonstrate your ability to create service design artefacts and outputs.
Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your passion for user-centric design and your experience in facilitating workshops and design sprints. Mention your eligibility for SC Clearance and how you can contribute to the company's goals.
Showcase Relevant Projects: Include a portfolio or examples of past projects that illustrate your experience in service design, particularly those that align with GDS standards. Highlight any innovative solutions you've developed and the impact they had.
Prepare for Interviews: Anticipate questions related to your problem-solving skills and stakeholder management abilities. Be ready to discuss how you've navigated complex challenges in agile environments and your approach to advocating for user-centricity.
How to prepare for a job interview at Stealth iT Consulting
✨Showcase Your GDS Experience
Make sure to highlight your experience with Government Digital Services (GDS) during the interview. Be prepared to discuss specific projects where you applied GDS design principles and how they influenced the outcomes.
✨Demonstrate User-Centric Thinking
Prepare examples that illustrate your ability to champion user-centricity. Discuss how you've used design thinking tools and methods to enhance user experiences in previous roles, and be ready to explain your approach to identifying accessibility barriers.
✨Visualisation Skills Matter
Since visualising complex services is key, bring along examples of service design artefacts you've created, such as user journeys or service blueprints. This will help demonstrate your ability to communicate complex ideas clearly to various stakeholders.
✨Be Ready for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare to discuss how you've tackled complex challenges in fast-paced environments, particularly within agile teams, and how you managed competing priorities effectively.
