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- Tasks: Join as a Service Design Consultant, guiding clients through innovative service design processes.
- Company: Work with a leading IT consultancy focused on user-centric digital services.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of digital services with real-world impact.
- Qualifications: Experience in service design and GDS standards; SC Clearance eligibility required.
- Other info: Contribute to business development and engage in continuous learning and development.
The predicted salary is between 44000 - 66000 £ per year.
We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.
Salary - up to £55,000 per annum + Additional Benefits
Remote with occasional client visits
As a Service Designer, you will:
- Maximise the value delivered for clients from inception to real-life application of Service Design.
- Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
- Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
- Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
- Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
- Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.
Additionally, you will have opportunities to contribute to business and personal growth through:
- Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
- Internal Contribution – Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
- Learning & Development – Pursuing training and certifications to support career development and company skill demands.
Your Profile
You will bring the following skills and experience:
- Proven experience working across a service design process with minimal support.
- Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
- Ability to identify potential accessibility barriers for complex user groups.
- Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
- Ability to visualise complex services in an easy-to-understand format for varying audiences.
- A curious and inquisitive mindset with a passion for asking ‘why.’
- Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
- Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
- Ability to manage competing priorities within tight timeframes with a proactive mindset.
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
- Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
- Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).
Service Design Consultant employer: Stealth iT Consulting
Contact Detail:
Stealth iT Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Consultant
✨Tip Number 1
Familiarise yourself with Government Digital Service (GDS) standards and principles. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to user-centric design, which is crucial for this role.
✨Tip Number 2
Network with professionals in the service design field, especially those who have experience with GDS. Engaging in conversations or attending relevant events can provide insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of your past work in service design, particularly those that involved collaboration with cross-functional teams. Highlighting your ability to work in agile environments will resonate well with the hiring team.
✨Tip Number 4
If you don’t currently hold SC Clearance, ensure you understand the eligibility requirements and be ready to discuss your residency history. Being proactive about this aspect can set you apart from other candidates.
We think you need these skills to ace Service Design Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Government Digital Services (GDS) and showcases your service design skills. Use specific examples that demonstrate your ability to create service design artefacts and outputs.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for user-centric design and your experience in facilitating workshops and design sprints. Mention your eligibility for SC Clearance and how you meet the job requirements.
Showcase Relevant Projects: Include a portfolio or examples of previous projects where you've successfully applied service design principles. Highlight any innovative products or services you've developed, especially those that align with GDS standards.
Prepare for Interviews: Anticipate questions related to your problem-solving skills and stakeholder management. Be ready to discuss how you've navigated complex challenges in agile environments and your approach to advocating user-centricity.
How to prepare for a job interview at Stealth iT Consulting
✨Showcase Your GDS Experience
Make sure to highlight your experience with Government Digital Services (GDS) during the interview. Be prepared to discuss specific projects where you applied GDS design principles and how they influenced the outcomes.
✨Demonstrate User-Centric Thinking
Prepare examples that illustrate your ability to champion user-centricity. Discuss how you've used design thinking tools and methods to enhance user experiences in previous roles, and be ready to explain your approach to identifying accessibility barriers.
✨Engage in Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of complex challenges you've encountered in fast-paced environments and how you broke them down to find effective solutions. Use the STAR method to structure your responses.
✨Prepare for Stakeholder Management Questions
Since strong stakeholder management is crucial for this role, prepare to discuss how you've balanced competing views in the design process. Share specific instances where you successfully influenced stakeholders or collaborated with cross-functional teams.
