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For Companies At a Glance
- Tasks: Engage with fans and manage social media interactions for popular kids' brands.
- Company: Moonbug is a leading children's media company creating inspiring content for kids worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and community engagement.
- Why this job: Join a fast-growing team and make a real impact on kids' entertainment and community building.
- Qualifications: Bachelor's degree and 2+ years in social media or community management required.
- Other info: This role offers a chance to connect with influencers and shape brand loyalty.
The predicted salary is between 30000 - 42000 £ per year.
Moonbug is a next generation entertainment company that has cemented itself in the children's media space. Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces, and publishes thousands of minutes of video and audio content every month with the goal of teaching compassion, empathy and resilience. We are a fast-paced global company and have already grown to become the largest kids' entertainment company on digital platforms in the world.
The Role:
We have an exciting opening for a Community Manager to join the Social team for our biggest franchises. The Community Manager will be the first point of contact for fans and partnership inquiries from social, email, and mail. This role has the unique opportunity to gather and surface consumer insights that help drive decision making for the larger business. The Community Manager will also play an integral role in the social content capture and creation process.
Responsibilities
- Day-to-day management: Own and refine the branded tone of voice ensuring it’s engaging with US parent audiences. Monitor and respond to comments and messages on our brand handles across TikTok, Instagram, and Facebook in brand tone of voice. Initiate conversations and foster discussions to build relationships with community members. Organize and manage online events and activities to increase engagement. Address audience inquiries and resolve issues in a timely professional manner.
- Community Building: Identify and engage with target brands, talent, influencers and thought leaders on social. Surprise and delight super fans and influencers on social and by sending gifts. Build and maintain relationships off handle with target audiences of parent, influencer, and talent accounts.
- Brand Trends & Insights: Identify trends and insights to inform social content and engagement strategies. Stay up-to-date with the latest social media trends and best practices.
- Coordination: Coordinate with marketing, PR, and other relevant teams to ensure a consistent brand message. Connect with influencers, community leaders, and ambassadors to identify collaboration opportunities.
Goals
- Build and grow a community of US parents and caregivers through engagement & interaction.
- Foster the community to help it grow and thrive across multiple brands.
- Work collaboratively with the social media and brand team to create the best in class community management.
Requirements
- Bachelor's degree.
- 2 + years of experience working in a social media / community / customer support role.
- Experience with a family-focused brand or industry a plus.
- Excellent organizational & communication skills.
- Positive attitude with a can-do spirit.
Social Community Manager FTC employer: Moonbug Entertainment
Contact Detail:
Moonbug Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Community Manager FTC
✨Tip Number 1
Familiarise yourself with Moonbug's existing brands and their unique tones. Understanding the nuances of each franchise will help you engage authentically with the community and tailor your interactions to resonate with fans.
✨Tip Number 2
Stay updated on the latest trends in children's media and parenting. This knowledge will not only inform your conversations but also help you identify opportunities for engagement that align with current interests and discussions.
✨Tip Number 3
Network with influencers and community leaders in the parenting space. Building relationships with these individuals can provide valuable insights and collaboration opportunities that enhance your role as a Community Manager.
✨Tip Number 4
Demonstrate your understanding of community dynamics on social media platforms. Share examples of how you've successfully engaged audiences in the past, showcasing your ability to foster a positive and inclusive environment.
We think you need these skills to ace Social Community Manager FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Community Manager position at Moonbug. Tailor your application to highlight relevant experiences that align with their needs.
Showcase Your Experience: In your CV and cover letter, emphasise your experience in social media management or community engagement. Provide specific examples of how you've successfully built and nurtured online communities, especially in family-focused brands.
Demonstrate Cultural Awareness: Moonbug values an understanding of US trends and parenting culture. Include insights or experiences that showcase your familiarity with these topics, as well as your ability to engage with a parent audience effectively.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for children's media and community building. Use a friendly tone that resonates with the brand's voice, and explain why you're excited about the opportunity to work with Moonbug.
How to prepare for a job interview at Moonbug Entertainment
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Moonbug's key franchises like CoComelon and Blippi. Understand their target audience and the values they promote, such as compassion and resilience. This knowledge will help you demonstrate your passion for the brand.
✨Showcase Your Community Engagement Skills
Prepare examples of how you've successfully engaged with online communities in the past. Highlight any specific strategies you used to foster discussions or resolve issues, as this role heavily relies on building relationships with fans and parents.
✨Stay Current with Social Media Trends
Familiarise yourself with the latest trends in social media, especially those relevant to parenting and children's interests. Being able to discuss current trends will show that you are proactive and in tune with the community you’ll be managing.
✨Demonstrate a Collaborative Spirit
Moonbug values teamwork, so be ready to discuss how you’ve worked collaboratively in previous roles. Share experiences where you coordinated with marketing or PR teams to ensure a consistent brand message, as this will highlight your ability to work within a larger team.
