Ward Host

Join Our Team as a Ward Host – Making Every Meal Matter

Hours: Full-time – 37.5 hours per week (5 out of 7 days, rota basis)

Shifts: Morning and Evening shifts (flexibility required)

Location: Frimley Park Hospital

Are you passionate about delivering excellent service and making a real difference in patients' lives each day? We’re looking for enthusiastic, compassionate individuals to join our catering team as a Ward Host. In this vital front-line role, you’ll help ensure that patients receive nutritious meals in a friendly and caring environment, helping to make their stay as comfortable as possible.

You’ll work closely with patients, nursing staff, and kitchen teams to provide a service that’s not only efficient but warm, welcoming, and respectful.

Main duties of the job:

• Supporting the preparation and delivery of meals and beverages to patients on the ward
• Offering a kind and attentive service, ensuring patient dietary needs and preferences are met
• Keeping food service areas clean and compliant with hygiene and safety standards
• Helping to maintain a cheerful, positive atmosphere on the ward through friendly interaction
• Ensuring accurate documentation and reporting of food service as needed
• Working independently and as part of a team to meet daily service demands

Working for our organisation:

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Why Work With Us?

• Be part of a friendly, inclusive, and supportive team
• Play a key role in improving the patient experience
• Access to NHS staff benefits, including pension and staff discounts
• Ongoing training and development opportunities.

If you’re someone who takes pride in helping others and can bring energy and warmth to every shift, we’d love to hear from you. Apply now and help us deliver care through compassion—one meal at a time.

What We’re Looking For:

• A positive, can-do attitude with a commitment to providing excellent service
• Friendly and approachable with strong communication skills
• Comfortable working in a busy hospital environment
• Flexible with shift patterns – mornings or evenings on a rota basis

Essential:

• Level 2 Food Hygiene & Safety qualification
• Ability to pass a basic Maths and English assessment as part of the recruitment process

Person specification:

Qualifications:

• Good level of basic education – able to demonstrate literacy, numeracy and comprehension skills

Experience:

• Basic catering experience
• Hygiene COSHH procedures

Skills:

• Good communication skills – able to read and understand written and verbal communication and instruction
• Able to deal confidently and professionally with members of the public and staff
• Customer focused
• Able to use own initiative to cope in a variety of situations
• Demonstrate adaptability
• Self-motivated and disciplined
• Good time management skills – able to plan and prioritise time and workload
• Ability to work as part of a team and independently
• Ability to take instruction from both managers and clients
• Ability to respond quickly to problems
• Takes pride in own work
• Understanding of confidentiality
• Ability to act in ways that support equality and diversity
• Basic IT Skills

Desirable criteria:

• Understanding of relevant Health and Safety, Employment and other legislative requirements

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other: Committed to Excellence, Working Together and Facing the Future.