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For Companies At a Glance
- Tasks: Be the friendly face of our dental practice, welcoming patients and managing appointments.
- Company: Join Rumworth Dental, a caring team dedicated to providing excellent patient experiences.
- Benefits: Enjoy retail discounts, extra annual leave for your birthday, and comprehensive training.
- Why this job: Make a real impact by ensuring patients feel valued and informed during their visits.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: Flexible hours with 24 hours per week, perfect for students balancing studies.
The predicted salary is between 20000 - 28000 ÂŁ per year.
Role Description
Dental Receptionist
Rumworth Dental, 512 Wigan Road, Bolton, BL3 4QW
Hours: 24 hours per week
- Tiered salary based on experience and skills
- Retail discounts and deals through our easy-to-use app
- Annual leave that increases with length of service
- Extra day of annual leave for your Birthday!
- Comprehensive training (including online and in person courses)
- Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key Responsibilities
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key Skills And Experience
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature - Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Receptionist employer: Rodericks Dental Partners
Contact Detail:
Rodericks Dental Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the dental practice's services and treatments. Understanding the range of NHS and private options will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling patient queries. Role-playing common scenarios with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock diary management system. This will showcase your ability to manage appointments effectively, which is crucial for the receptionist role.
✨Tip Number 4
Research the dental software mentioned in the job description. Familiarity with SOE software or similar systems can give you an edge and show that you're proactive about learning.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Dental Receptionist. Emphasise your customer service abilities, communication skills, and any previous experience in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the dental sector and your understanding of the role. Mention specific skills that make you a great fit, such as your ability to build rapport with patients and manage diaries efficiently.
Showcase Your Soft Skills: In your application, highlight your soft skills like resilience, attention to detail, and teamwork. These are crucial for a Receptionist role where you'll be interacting with patients and working alongside a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Rodericks Dental Partners
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Make sure to highlight your ability to build rapport and communicate effectively. Share examples of how you've handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Organisational Skills
The role requires managing diaries and ensuring appointments are filled correctly. Be prepared to discuss your organisational strategies and any tools you use to stay on top of tasks. Mention any experience with scheduling or administrative duties.
✨Familiarise Yourself with Dental Treatments
Understanding the range of NHS and private treatment options is crucial. Do some research on common dental procedures and be ready to discuss them. This shows your commitment to becoming an expert in the field and your enthusiasm for the role.
✨Exhibit a Positive Attitude
A positive nature is essential in a customer-facing role. During the interview, maintain a cheerful demeanour and demonstrate resilience. Share instances where you've maintained composure under pressure, as this will resonate well with the interviewers.
