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For Companies At a Glance
- Tasks: Greet guests, manage check-ins, and ensure a welcoming atmosphere.
- Company: Swinton Estate is a stunning luxury hotel and spa in the Yorkshire Dales.
- Benefits: Enjoy competitive pay, 30 days leave, discounts, and a fun work culture.
- Why this job: Join a passionate team committed to sustainability and excellent customer service.
- Qualifications: Previous receptionist experience and strong customer service skills required.
- Other info: Flexible shifts and opportunities for personal growth within the company.
The predicted salary is between 20318 - 25397 £ per year.
Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. We boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, two holiday cottages and award-winning Samuel's Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac, a glamping site with tree lodges, yurts and café, and the Swinton cookery school.
As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members.
We are recruiting for the position of Full Time Receptionist at Swinton Park. This is a fantastic opportunity to be part of our great company. If you feel you have the necessary skills and the desire to succeed then please apply.
The Role: As a Receptionist you will:
- Greet guests on arrival
- Be the first point of contact for guests
- Answer phones
- Check guests in and provide tours if necessary
- Preparation for check in and check outs
- Work alongside other reception staff and porters to ensure all guests are happy
We Are Looking For:
- A strong team player
- Previous experience working in a similar receptionist role
- Flexibility as you would be required to work weekends and shift patterns
- Experience of using premier software booking system and reslynx booking system
- The ability to deliver excellent customer service
- The ability to work well under pressure
- Great personal presentation and pride in your appearance
- Excellent spoken English
Package Description:
- Competitive Salary
- 30 days annual leave (including bank holidays) increasing with service
- Summer Party, Christmas Party, Long Service Awards
- Eligible team members will benefit from a NEST pension scheme
- Complimentary meal when on duty
- Refer a friend scheme
- Full Uniform
- Free Car Parking
- Up to 50% discount in our restaurants and up to 50% discount on Spa Treatments
- Friends and Family discounts on overnight accommodation
- Learning & Development opportunities to grow and progress through our business
Receptionist employer: Swinton Estate
Contact Detail:
Swinton Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Swinton Park Hotel and its offerings. Understanding the unique features of the estate, such as the luxury hotel, restaurant, and spa, will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills during any interactions. As a receptionist, you'll be the first point of contact for guests, so showcasing your ability to provide excellent service and handle inquiries with a friendly attitude is crucial.
✨Tip Number 3
Be prepared to discuss your experience with booking systems like Premier and Reslynx. If you have prior knowledge or experience with these systems, mention it in conversations to show you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills. Since the role requires working weekends and shift patterns, emphasising your willingness to adapt and collaborate with other staff members will make you a more attractive candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and receptionist roles. Emphasise any familiarity with booking systems like Premier and Reslynx, as well as your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Swinton Park Hotel. Mention your strong team player skills and flexibility in working hours, as these are key attributes they are looking for.
Highlight Customer Service Skills: In both your CV and cover letter, provide specific examples of how you've delivered excellent customer service in previous roles. This will demonstrate your capability to be the first point of contact for guests.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a receptionist role.
How to prepare for a job interview at Swinton Estate
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Teamwork
This role requires working closely with other staff members. Be ready to share examples of how you've successfully collaborated in a team environment. Emphasise your ability to support colleagues and contribute to a positive workplace atmosphere.
✨Familiarise Yourself with Booking Systems
Since experience with booking systems like Premier and Reslynx is preferred, take some time to research these platforms. If you have experience with similar software, be sure to mention it and explain how you adapted to new systems in the past.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks under pressure, and your availability for weekend shifts. Practising your responses will help you feel more confident and articulate during the interview.
