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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy a starting salary of £23,504, huge discounts, flexible breaks, and optional home working.
- Why this job: Make a difference while developing your career in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, volunteering days, and opportunities for career growth await you!
The predicted salary is between 18803 - 18803 £ per year.
Where: We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: Permanent Salary: £23,504.00 Plus Uncapped Commission Start Date: 2025 Long Description Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside OR Gosforth. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Tech Customer Support Advisor (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Customer Support Advisor (Apply in minutes)
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves talking to customers, being clear and friendly can make a big difference in how you connect with them.
✨Tip Number 3
Show your enthusiasm for technology and customer service during your interactions. Whether it's in an interview or networking, expressing genuine interest can set you apart from other candidates.
✨Tip Number 4
Research EE's products and services thoroughly. Understanding what they offer will allow you to speak knowledgeably about the company and show that you're invested in becoming part of their team.
We think you need these skills to ace Tech Customer Support Advisor (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tech Customer Support Advisor. Familiarize yourself with common broadband tech-related queries and think about how your problem-solving skills can be applied in this role.
Tailor Your CV: Highlight any relevant experience or skills that demonstrate your ability to solve problems and build relationships. Even if you don't have direct experience, showcase transferable skills from previous roles or personal projects, especially those related to technology or customer service.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the position and the company. Mention why you are interested in working for EE and how your background aligns with their values of support and flexibility.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Think about situations where you had to troubleshoot an issue or assist someone in need.
✨Demonstrate Your Communication Skills
Effective communication is key in customer support. Practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise while also showing empathy towards customers' concerns.
✨Highlight Your Flexibility
EE values flexibility, so be ready to discuss how you can adapt to changing situations. Share experiences where you successfully managed your time or adjusted your approach to meet different needs, whether in work or personal life.
✨Express Your Interest in Technology
Since the role involves broadband technology, show your enthusiasm for tech. Talk about any relevant hobbies, like gaming or tinkering with gadgets, and how they have helped you develop a problem-solving mindset.
