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- Tasks: Lead a team to provide top-notch admin support for patient care.
- Company: Join Pilgrims Hospices, an award-winning charity dedicated to compassionate end-of-life care.
- Benefits: Enjoy 26 days leave, free parking, subsidised meals, and professional development opportunities.
- Why this job: Make a real impact in healthcare while working in a supportive, dynamic environment.
- Qualifications: Experience in admin roles, team leadership, and strong IT skills are essential.
- Other info: Part-time role with flexible hours, perfect for balancing work and studies.
The predicted salary is between 19776 - 19776 £ per year.
Exciting opportunities have arisen to join our clinical administration team in the role of Patient Administration Team Lead, based at Pilgrims Hospices in Thanet.
The Role
Working in conjunction with the Administration Manager, you will ensure delivery of a high level, site-based administration support to a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient care. Your main responsibilities will include:
- Managing and supporting your PAC team
- Liaising and being a first point of call for patients, carers, and volunteers who contact the Hospice
- Supporting the inpatient wards to ensure that they are appropriately resourced at all times
- Ensuring accurate entry of information onto the patient database and timely production of administration for on-site meetings
- Working flexibly to ensure that all queries and administrative requirements are dealt with quickly, efficiently, and when necessary, sympathetically
- Continuing to coordinate the processes post-death for a patient, including the issuing of death certificates and cremation papers
The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Job Description document.
Working Arrangements
This is a part-time role (28 hours per week) and is based at Pilgrims Hospice Thanet. Working days will be between Tuesday and Friday, with work patterns being between 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM. You will be provided with on-site parking and subsidised meals during your workday.
About you
To be successful in this role, you should:
- Have significant relevant experience in an administrative role, ideally within a healthcare or charitable organisation.
- Have experience supervising/leading a small team
- Be fully IT literate, particularly in the use of databases and Microsoft Office applications.
- Be organised and able to demonstrate high standards of verbal and written communication and have the ability to project empathy as required and at times deal with matters of a sensitive and at times distressing nature.
- Be able to work effectively with minimum supervision, supportively in a team environment and at times under pressure.
Benefits
As an Employer of Choice, we are committed to supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance. Our hospices offer:
- 26 days annual leave, plus all public holidays
- Free onsite parking
- Financial discounts, provided through the Blue Light Card Membership Scheme
- Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
- Subsidised meals
- Access to Dover Counselling Services
- Friendly and highly professional working environments alongside passionate people
- Opportunities for professional development through a range of extensive learning
We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!
About Us
As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent. Our commitment is to provide open, compassionate care and expertise for patients and their families - both in the community and in-patient units. Our Vision "Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life". We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged, and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values. To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision-making:
- Compassionate: We treat everyone with compassion and care
- Open: We communicate openly, honestly, and effectively
- Dynamic: We are dynamic, improving and developing our service
- Empowered: We empower people to achieve their outcomes
How to apply
To learn more about this role, please download the full job description document as attached. If you are interested in applying for the role and wish to join our passionate team, please complete the attached application form.
Patient Administration Team Lead employer: Pilgrims Hospices
Contact Detail:
Pilgrims Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administration Team Lead
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Patient Administration Team Lead role. Understanding the nuances of managing a PAC team and liaising with patients will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised or led a team in the past. Be ready to discuss how you can apply these experiences to support the clinical administration team effectively.
✨Tip Number 3
Highlight your IT proficiency, especially with databases and Microsoft Office applications. Consider preparing to discuss specific software you've used and how it has improved your administrative efficiency in previous roles.
✨Tip Number 4
Demonstrate your ability to handle sensitive situations with empathy. Think of instances where you've dealt with distressing matters and be prepared to share how you managed those interactions compassionately.
We think you need these skills to ace Patient Administration Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Administration Team Lead position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your significant experience in administrative roles, particularly within healthcare or charitable organisations. Mention any supervisory experience and how it relates to managing a team effectively.
Showcase IT Skills: Since the role requires being fully IT literate, particularly with databases and Microsoft Office applications, provide specific examples of your proficiency in these areas. This could include software you've used or projects where you utilised these skills.
Demonstrate Communication Skills: Given the need for high standards of verbal and written communication, include examples that showcase your ability to communicate effectively, especially in sensitive situations. This could be through previous roles or specific scenarios you've handled.
How to prepare for a job interview at Pilgrims Hospices
✨Show Your Compassion
As a Patient Administration Team Lead, empathy is key. Be prepared to discuss how you've handled sensitive situations in the past and demonstrate your ability to communicate compassionately with patients and their families.
✨Highlight Your Leadership Experience
Since this role involves managing a team, be ready to share specific examples of your leadership style. Discuss how you've supported and motivated your team in previous roles, especially in a healthcare or charitable setting.
✨Demonstrate IT Proficiency
Being fully IT literate is crucial for this position. Familiarise yourself with common databases and Microsoft Office applications, and be prepared to discuss how you've used these tools to improve administrative processes in your past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to manage multiple tasks or deal with difficult situations, and be ready to explain how you handled them effectively.
