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- Tasks: Greet passengers, serve food and drinks, and ensure a top-notch lounge experience.
- Company: Join a dynamic team at Heathrow Airport's VIP lounge, known for exceptional service.
- Benefits: Earn £13.50 - £14.00 per hour, enjoy full-time hours, and receive ongoing training.
- Why this job: Perfect for those who love hospitality and want to make a memorable impact on guests.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service required.
- Other info: Flexible shifts with early starts and late finishes; DBS check reimbursement after 4 weeks.
An excellent opportunity has arisen for an experienced Waiter/Waitress to work in Heathrow Airport. This position is for a VIP lounge. If you have experience working in lounges or busy restaurants, we would like to hear from you!
Position: Waiter/Waitress
Location: London Heathrow Airport
Pay rate: £13.50 p/h - £14.00
Hours: Early starts from 04:00 AM and late finishes until 22:00 PM
As Lounge Waiter/Waitress, you will be responsible for:
- Meet and greet passengers and create a great first impression with an engaging personality.
- Know the lounge procedures and policies; upsell lounge services where appropriate.
- Be familiar with the lounge menu and advise guests on dietary restrictions and allergies.
- Set up food and lounge areas, clear stations, and restock food and beverages.
- Prepare beverages and serve guests efficiently to avoid queues.
- Maintain excellent communication skills to resolve guest queries effectively.
In return, Waiter/Waitress will receive:
- Pay rate of £13.50 p/h.
- Full-time hours between 37.5hrs to 40hrs per week.
- Company uniform and ongoing training with opportunities for progression.
- Criminal Record Check (DBS) reimbursed after 4 weeks.
As a lounge Waiter/Waitress, you must have:
- Previous experience in a similar environment or a hospitality background.
- Excellent knowledge of Food and Beverages along with interpersonal skills.
- Ability to learn lounge service procedures and menus quickly.
- Organizational skills and the ability to remain calm under pressure.
- Excellent command of English or multilingual abilities with strong verbal and written skills.
- Flexibility to work early mornings and late shifts, and ability to commute to Heathrow.
Note: All candidates will undergo a 5-year background check for reference purposes and must possess a clear police record (DBS). Candidates with experience as Host, Hostess, Food Runner, Waiter, Waitress, Food or Beverage Assistant, or Bar Staff will be highly desirable.
If you believe you have the skills required for this Lounge Host/Hostess position, please click on the link below to apply or contact Mandi Mann.
Aviation Recruitment Network Limited (ARNL) acts as an employment business for this position.
Lounge Host employer: Aviation Recruitment Network Limited
Contact Detail:
Aviation Recruitment Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host
✨Tip Number 1
Familiarise yourself with the specific lounge services and menu items offered at Heathrow Airport. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Role-play scenarios where you might need to handle guest queries or upsell services, as this is crucial for creating a great first impression.
✨Tip Number 3
Showcase your flexibility and ability to work under pressure by sharing examples from your previous roles. Highlight any experience you have with early mornings or late shifts, as this is essential for the Lounge Host position.
✨Tip Number 4
Network with current or former employees of the lounge or similar establishments. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Lounge Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in lounges or busy restaurants. Emphasise your interpersonal skills and any specific roles you've held that relate to the Lounge Host position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your ability to create a great first impression and your knowledge of food and beverage service, as these are key aspects of the job.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to work under pressure. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Aviation Recruitment Network Limited
✨Show Your Personality
As a Lounge Host, creating a great first impression is key. Be sure to showcase your engaging personality during the interview. Smile, maintain eye contact, and be friendly to demonstrate that you can connect with guests.
✨Know the Menu Inside Out
Familiarise yourself with the lounge menu and any dietary restrictions or allergies that may come up. Being able to discuss menu items confidently will show that you're prepared and knowledgeable, which is crucial for this role.
✨Demonstrate Your Organisational Skills
The ability to stay calm under pressure is essential in a busy environment like an airport lounge. Prepare examples from your past experience where you've successfully managed multiple tasks or resolved guest queries efficiently.
✨Highlight Your Flexibility
Since the role requires early starts and late finishes, it's important to express your flexibility regarding working hours. Share any previous experiences where you've adapted to varying schedules to show that you're ready for the demands of the job.
