Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and support major accounts with a focus on service excellence.
- Company: Join DX, a leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Enjoy 20+ holidays, enhanced parental leave, pension scheme, and career progression opportunities.
- Why this job: Be part of a passionate team dedicated to your career growth and success.
- Qualifications: Friendly, hard-working individuals who thrive in a team environment are encouraged to apply.
- Other info: Gain valuable experience in customer service and logistics while making a real impact.
The predicted salary is between 28800 - 43200 £ per year.
Key Accounts Sales Support – DX Exchange An exciting new opportunity to join the team at DX! All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About Us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Document Exchange is our private business-to-business network that provides a fast, trusted and secure delivery service for the legal and professional services sectors. Established in 1975, ‘The Document Exchange’ swiftly became the legal sector’s preferred document delivery service. Today it is also widely used by the public sector and professional services companies of all kinds. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Key Responsibilities: * To manage customer relationships by engaging in personal ownership of customers with the support from your Line Manager. * Track performance of accounts, opportunity and scope to build and maintain customer relations. * First escalation point for major accounts using the Document Exchange service. * Working with the Customer Service and Membership Service teams to manage all new DX boxes and Exchanges, DX box and exchange closures and redirections. * Maintain weekly customer specific service and complaints reports. * Liaise with DX depots to improve collection, delivery performance and tracked service and seek effective resolution to customer issues. * Ensure all customer service enquiries have been responded to within SLA. * Maintain contact database for government, ensuring JDE and Workbooks are up to date with this detail. * Provide regular, accurate and timely feedback to the investigations process. * Proactively support end users, ensuring correct services are selected and addressing formats are compliant. * Provide customer training on DX services and Despatch tools when needed. * Carry out any other reasonable duties requested by your Line Manager or the business. Benefits: * Holidays: 20 days increasing with length of service + Bank Holidays * Long Service Recognition scheme * Enhanced Maternity & Paternity * Company Pension Scheme * Life Assurance * Employee Assistance programme including 24/7 Virtual GP * DX Discounts Portal * Excellent opportunities for career progression and more!! We look forward to hearing from you
Key Accounts Sales Support employer: DX Group
Contact Detail:
DX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Sales Support
✨Tip Number 1
Familiarize yourself with the logistics and parcel delivery industry, especially focusing on the services provided by DX. Understanding our unique selling points and how we differentiate ourselves in the market will help you stand out during conversations.
✨Tip Number 2
Showcase your customer relationship management skills by preparing examples of how you've successfully managed accounts or resolved customer issues in the past. This will demonstrate your ability to take personal ownership of customer relationships.
✨Tip Number 3
Highlight your teamwork abilities and experiences. Since we value team players, be ready to discuss how you've collaborated with others to achieve common goals, particularly in a customer service or sales support context.
✨Tip Number 4
Prepare to discuss your approach to handling complaints and feedback. Being able to articulate how you would maintain service levels and improve customer satisfaction will show that you're aligned with our commitment to delivering exactly what our customers need.
We think you need these skills to ace Key Accounts Sales Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Key Accounts Sales Support position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience that matches the responsibilities listed in the job description. Emphasize your customer relationship management skills and any experience in logistics or service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer relationships or improved service performance in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DX Group
✨Show Your Team Spirit
Since DX values team players, be sure to highlight your collaborative experiences. Share examples of how you've worked effectively within a team to achieve common goals.
✨Demonstrate Customer Focus
Prepare to discuss your approach to managing customer relationships. Provide specific instances where you took ownership of a customer's needs and how you resolved any issues they faced.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding customer service scenarios. Think of examples where you successfully handled complaints or improved service delivery.
✨Highlight Your Organizational Skills
Given the role's responsibilities, emphasize your ability to track performance and manage multiple accounts. Discuss any tools or methods you use to stay organized and ensure timely responses.
