Technician

Are you a tech-savvy problem-solver with a passion for customer support?

We’re seeking a proactive Software Technician to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands-on experience, working with a well-respected list of solutions that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and efficiency opportunities too.

Key Responsibilities

1. Deliver outstanding phone, email, and ticket-based support to clients.
2. Install, configure, and maintain SQL and software applications.
3. Diagnose and troubleshoot software issues, ensuring swift resolutions.
4. Provide remote training to enhance clients’ understanding of our solutions.
5. Maintain detailed documentation of installation procedures and troubleshooting guides.
6. Monitor and implement software updates, patches, and security fixes.
7. Collaborate with IT teams to optimize software performance and integration.
8. Educate clients on software best practices and updates.

What We’re Looking For

1. A positive, resilient technician with strong communication skills.
2. Proven ability to learn and work with technical systems.
3. Experience with CRM systems is an advantage.

Why Join Us?

1. Life Assurance and Group Income Protection
2. Private medical cover with cash plan
3. Enhanced Company Pension
4. Hybrid-working model with 25 days annual leave + your birthday off
5. Enhanced maternity, paternity and adoption pay
6. Generous training budgets and reimbursement for professional memberships

Ready to Apply?

If you’re a skilled technician eager to make an impact, apply now!

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