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- Tasks: Assist customers via phone and email, manage queries, and maintain accurate records.
- Company: Join Ensign-Bickford Industries, a global leader in science and innovation.
- Benefits: Enjoy growth opportunities, a diverse team, and a motivating work environment.
- Why this job: Be part of a passionate team making a real impact in various industries.
- Qualifications: Previous customer service experience and good organisational skills required.
- Other info: Personal transport needed due to our semi-rural location.
The predicted salary is between 24000 - 36000 £ per year.
Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.
Key responsibilities include:
- Answering queries from customers via the phone or email professionally and efficiently.
- Responding to customers requests for analysis results, invoices and other general enquiries.
- Updating customer details when requested by the customer or internal team member.
- Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned.
- Ensuring all courier and sample paperwork is accurate.
- Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.
- Receiving and distributing the post, whilst also ensuring the external post is franked.
- Building and maintaining good working relationships with team members.
- Assisting with storage and collection of samples from the laboratory.
- Accurately inputting information from other companies to ensure the production of certificates.
- Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
- Greeting new and existing customers and building relationships to develop the business.
Requirements for the role:
- Previous experience in a customer service and office environment.
- Excellent organisational skills, including organising own workload.
- Good Microsoft Office skills including Word, Excel and Outlook.
- Transport - Due to our semi-rural location, a personal means of transport will be essential.
Ensign-Bickford Industries, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Customer Service Assistant employer: Ensign-Bickford Industries
Contact Detail:
Ensign-Bickford Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding Ensign-Bickford Industries, Inc.'s focus on science, innovation, and technology will help you align your responses during interviews and demonstrate your enthusiasm for their work.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customers or manage multiple queries at once, as this will show your preparedness and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of EBI through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the role and the company. Inquiring about team dynamics or growth opportunities shows that you are serious about contributing to their success.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your previous experience aligns with the role of a Customer Service Assistant.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and office environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational skills and proficiency in Microsoft Office.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past experiences that showcase your ability to handle customer queries and maintain good working relationships.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Ensign-Bickford Industries
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled customer queries and resolved issues efficiently.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, prepare to discuss how you manage your workload. You could mention tools or methods you use to stay organised and ensure tasks are completed on time.
✨Familiarise Yourself with Microsoft Office
Brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in past roles, as they are essential for this position.
✨Build Rapport During the Interview
Remember that building relationships is key in this role. Use the interview as an opportunity to connect with the interviewer. Show enthusiasm and a positive attitude, which reflects your ability to build good working relationships.
