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For Companies At a Glance
- Tasks: Provide top-notch technical support to customers via phone and email.
- Company: Lutron Electronics is a global leader in innovative lighting control and shading solutions.
- Benefits: Enjoy competitive pay, benefits, and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic, tech-driven environment focused on customer satisfaction.
- Qualifications: Experience in electrical contracting or related fields; degree in relevant technology preferred.
- Other info: Bilingual in English and Spanish is a must; occasional travel may be required.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Lutron Electronics has an immediate opening for a Senior Technical Application Specialist to join our technical support department at our European HQ in London. One of the keys to Lutron’s success is the principle of taking care of the customer. This role achieves this through the provision of professional and timely support via phone and email, offering solutions and information on both stand-alone and system-level products. It is critical for both retaining existing customers and developing new ones. The role involves reactive interaction and response to customer inquiries, troubleshooting, and developing proactive solutions to reduce future issues and improve customer satisfaction.
Responsibilities
- Represent Lutron according to our Five Principles, especially “Take care of the Customer”.
- Provide timely and professional support to customers via phone and email, on stand-alone and system-level products.
- Troubleshoot and diagnose user issues related to Lutron products and systems.
- Document problems and solutions in a central database, escalating when necessary.
- Communicate effectively with other departments to meet or exceed customer expectations.
- Develop technical expertise regarding Lutron products, systems, and services.
- Undertake special projects as needed, including occasional travel to job sites.
- Respond to pre- and post-sales technical questions via email and phone.
Qualifications
- Experience in electrical contracting, HVAC, telecom/cable, security, or AV installation environments.
- Bachelor’s degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT), or similar (advantageous).
- Proficiency in English and Spanish is required.
Lutron Electronics is a global leader in innovative lighting control and shading solutions, known for quality and technological diversity. We invest in developing new technologies and expanding our global presence. Join us to enjoy competitive compensation, benefits, and opportunities for growth. Make a difference every day in our dynamic, people-centric, technology-driven organization.
Lutron Electronics is an Equal Opportunity Employer. We welcome qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.
Senior Technical Application Specialist employer: Lutron Electronics Co., Inc
Contact Detail:
Lutron Electronics Co., Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Application Specialist
✨Tip Number 1
Familiarise yourself with Lutron's products and services. Understanding their technology and how it integrates into various systems will give you an edge during interviews, as you'll be able to speak confidently about how you can support customers effectively.
✨Tip Number 2
Brush up on your troubleshooting skills. Since the role involves diagnosing user issues, being able to demonstrate your problem-solving abilities through real-life examples will show that you're capable of handling customer inquiries efficiently.
✨Tip Number 3
Highlight your experience in relevant fields like electrical contracting or AV installation. Make sure to prepare specific examples of how your background aligns with the responsibilities of the role, as this will help you stand out as a strong candidate.
✨Tip Number 4
Practice your communication skills in both English and Spanish. Since proficiency in both languages is required, being able to articulate technical information clearly in both languages will demonstrate your ability to cater to a diverse customer base.
We think you need these skills to ace Senior Technical Application Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Senior Technical Application Specialist position. Tailor your application to highlight relevant experience in electrical contracting, HVAC, telecom, or AV installation environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided technical support or troubleshooting. Mention specific examples of how you have successfully resolved customer issues and improved satisfaction.
Showcase Language Proficiency: Since proficiency in English and Spanish is required, ensure that your application clearly demonstrates your language skills. If applicable, include any certifications or experiences that validate your proficiency.
Craft a Compelling Cover Letter: Write a cover letter that reflects Lutron's Five Principles, especially the commitment to customer care. Use this opportunity to express your passion for technology and how you can contribute to their mission of providing exceptional customer support.
How to prepare for a job interview at Lutron Electronics Co., Inc
✨Understand Lutron's Principles
Before the interview, make sure you are familiar with Lutron's Five Principles, especially the focus on customer care. This will help you align your answers with their core values and demonstrate that you understand the company's culture.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in electrical contracting or related fields. Highlight specific projects where you successfully troubleshot issues or provided solutions, as this will showcase your technical skills relevant to the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct customer support, think of examples where you've effectively handled customer inquiries or resolved conflicts. Practising these scenarios can help you articulate your approach during the interview.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be ready to explain complex technical concepts in simple terms, as you may need to do this with customers. Practise articulating your thoughts clearly and concisely.
