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- Tasks: Support and optimise IT infrastructure, troubleshoot issues, and assist global team members.
- Company: Lutron is a leading tech company innovating smart lighting and automated shades since 1959.
- Benefits: Enjoy competitive benefits, opportunities for growth, and a dynamic work environment.
- Why this job: Join a creative team, enhance your skills, and make an impact in the tech industry.
- Qualifications: Bachelor's degree in IT or related field, with experience in PC helpdesk support.
- Other info: Fluency in English is required; additional languages are a bonus.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a Senior Information Systems Specialist to join our dynamic team at our London office. This role involves maintaining, troubleshooting, and optimizing the organization's IT infrastructure, including hardware, software, networks, and systems to support daily operations. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality IT support.
Responsibilities
- Providing first- and second-line support for IT and helpdesk issues to Lutron’s global team members, both remote and in-person.
- Resolving support calls through diagnostic techniques and relevant questions.
- Troubleshooting hardware issues with laptops, desktops, printers, scanners, and video conferencing equipment.
- Addressing software issues, including Windows OS, Office 365, mobile devices, and video conferencing applications.
- Collaborating with the global PCHD & IT team to resolve escalated issues.
- Installing, repairing, and maintaining computers, printers, peripherals, and network equipment.
- Maintaining IT assets through installation, configuration, and decommissioning of equipment.
- Setting up new hardware and software, ensuring network connectivity.
- Suggesting procedural improvements to enhance efficiency.
Qualifications
- Bachelor’s degree in Information Systems Technology, Computer Science, Management Information Systems, or related field.
- Minimum GPA of 2.1.
- Experience in end-user PC helpdesk support.
- Solid knowledge of operating systems and networks.
- Understanding of PC hardware and basic networking.
- Excellent problem-solving and communication skills.
- Service-oriented mindset with attention to detail.
- Flexibility and ability to manage multiple priorities in a dynamic environment.
- Travel availability up to 10%.
Required Skills
- Ability to work independently within a team.
- Fluent in English; additional European languages are a plus.
- Strong verbal and written communication skills.
- Excellent analytical skills.
- Sound judgment, decision-making, problem-solving, resilience, and quality focus.
- Hands-on professional approach.
- Ability to multitask in a fast-paced environment.
- Customer-focused with a sense of urgency.
- Proficiency in MS Office applications (Word, Excel, PowerPoint), email, record keeping, and database activities.
Lutron is a design-driven technology company known for industry-disrupting innovation since 1959. We are leaders in smart lighting controls and automated shades, providing IoT products globally. Our commitment to quality and innovation fosters growth and attracts top talent. Join us to advance your career with competitive benefits and opportunities for development. Lutron Electronics is an Equal Opportunity Employer. We welcome qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.
Senior Information Systems Specialist employer: Lutron Electronics Co., Inc
Contact Detail:
Lutron Electronics Co., Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Systems Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in IT infrastructure and support. Being knowledgeable about current technologies and tools will not only help you in interviews but also show that you're proactive and passionate about your field.
✨Tip Number 2
Network with professionals in the industry, especially those who work at Lutron or similar companies. Attend relevant tech meetups or online forums to connect with others and gain insights into the company culture and expectations.
✨Tip Number 3
Prepare for technical assessments by practising troubleshooting scenarios related to hardware and software issues. This will help you demonstrate your problem-solving skills effectively during the interview process.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role involves providing support to global team members, emphasising your ability to communicate clearly and resolve issues efficiently will set you apart from other candidates.
We think you need these skills to ace Senior Information Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in troubleshooting hardware and software issues. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to delivering high-quality IT support. Mention your experience with end-user PC helpdesk support and how it aligns with the responsibilities of the role.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office applications and any additional languages you speak. Also, mention your ability to multitask and manage priorities in a dynamic environment, as these are key skills for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the IT field.
How to prepare for a job interview at Lutron Electronics Co., Inc
✨Showcase Your Technical Expertise
Be prepared to discuss your technical skills in detail. Highlight your experience with operating systems, hardware troubleshooting, and network management. Use specific examples from your past roles to demonstrate your problem-solving abilities.
✨Demonstrate Your Customer Service Skills
Since the role involves providing support to global team members, emphasise your service-oriented mindset. Share instances where you successfully resolved IT issues for users, showcasing your communication skills and ability to handle pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT issues, as this will show your analytical skills and hands-on approach.
✨Research Lutron and Its Products
Familiarise yourself with Lutron's products and innovations in smart lighting controls and IoT. Understanding the company's mission and values will help you align your answers with their goals and demonstrate your genuine interest in the role.
